Acer Swift 3 Went Freeze and Keyboards doesn't function.

Asdg123
Asdg123 Member Posts: 3 New User
edited May 2022 in Swift and Spin Series
Hi guys How should I fix my Acer netbook if it doesn't work anymore like my screen went froze and its keyboard doesn't function anymore but it is still on pls guys i really need your help!!!!

Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @Asdg123

    In that case you can allow the laptop to discharge completely. After that you can connect the charger and try to turn on the laptop.

    Hope it will help you in some way.
  • billsey
    billsey ACE Posts: 34,944 Trailblazer
    Press and hold the power button for 30 seconds, or until the system powers off. That should get you out of the stuck mode...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Asdg123
    Asdg123 Member Posts: 3 New User
    billsey said:
    Press and hold the power button for 30 seconds, or until the system powers off. That should get you out of the stuck mode...
    yes i did that for 15 seconds and it went back but later on it went back on being froze i think if i keep on doing it might be unhealthy to the notebook
  • Asdg123
    Asdg123 Member Posts: 3 New User
    ragsak28 said:
    Hi @Asdg123

    In that case you can allow the laptop to discharge completely. After that you can connect the charger and try to turn on the laptop.

    Hope it will help you in some way.
    before it went froze i was watching youtube but then it suddenly went froze for about 1 hour, i cant even move the cursor and the keyboards doesn't function well so i search for some remedies and i tried holding the power button for atleast 15 seconds and it turned off and when i turned it on it went well but later on it went back on being froze again so i did holding the power button. I don't think this is healthy for my unit any suggestions about it?
  • what is the exact model? example sf315-51-58vh.
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