HD User Facing Driver and Camera drivers are missing for my Nitro AN517-52

N7spongy
N7spongy Member Posts: 4 New User
I've tried everything. Restarting, searching the website for drivers, showing hidden devices, adding legacy hardware (this is what I get when trying to add a camera): 
But nothing is working, and now my webcam doesn't work. Is there anything I can do? This is what my driver list looks like, there are two HD User Facing Interface 0's because I added both trying to fix the problem.

Answers

  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    Did you let Microsoft install Win11?

    Jack E/NJ

  • N7spongy
    N7spongy Member Posts: 4 New User
    JackE said:
    Did you let Microsoft install Win11?
    No, but should I? Is there any other way? My laptop meets the system reqs for it, but I don't want to risk my computer being slower.
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    edited May 2022
    Stay with Win10. The OEM Win11 drivers aren't ready yet.

    Did this isssue happen suddenly for no apparent reason?

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,757 Trailblazer
    edited May 2022
    N7spongy said:
    I've tried everything. Restarting, searching the website for drivers, showing hidden devices, adding legacy hardware (this is what I get when trying to add a camera): 
    But nothing is working, and now my webcam doesn't work. Is there anything I can do? This is what my driver list looks like, there are two HD User Facing Interface 0's because I added both trying to fix the problem.

    Uninstall the libusbK driver/library software from within DM and CP on your AN517-52 and then reboot the laptop, as that should install the Microsoft OEM Camera driver for the AN517-52 Camera. Also run "Windows Update" and see if that updates your missing Camera driver? With Win-11 I would update to the last bios v2.03 titled "1. Improve for GPU protection" and dated 2021/09/29, also update to the last Nvidia drivers and install the Intel® Driver & Support Assistant and make sure that all Win-11 drivers are up to date as that is crucial for Win-11 to run properly and 100% it runs perfectly on my Nitro AN515-56. This is a strange case as the camera driver should have been installed when you installed Win-11. 

    If all the above doesn’t work then do a System Recovery (but make sure that you backup your personal and valuable data first before you do this) then go to System Restore > Reset this PC > Remove everything (Removes all your personal files, apps, and settings) as this will be like a fresh install and it should regenerate the OEM camera driver and you should have the Camera in DM like the caption below and on my AN515-56 that runs Win-11. Try that as that will work as Win-11 works well if its setup correctly and kept up to date, otherwise there might be something wrong with either your camera or its cable that might be damaged and it needs replacing, see the AN517-52 camera and Acer parts #'s below .

     



  • N7spongy
    N7spongy Member Posts: 4 New User
    edited May 2022
    StevenGen said:
    N7spongy said:
    I've tried everything. Restarting, searching the website for drivers, showing hidden devices, adding legacy hardware (this is what I get when trying to add a camera): 
    But nothing is working, and now my webcam doesn't work. Is there anything I can do? This is what my driver list looks like, there are two HD User Facing Interface 0's because I added both trying to fix the problem.

    Uninstall the libusbK driver/library software from within DM and CP on your AN517-52 and then reboot the laptop

    How would I uninstall those exactly? What's the command I should type into the command prompt?

    JackE said:
    Stay with Win10. The OEM Win11 drivers aren't ready yet.

    Did this isssue happen suddenly for no apparent reason?
    It happened a couple months ago, I believe due to me using emulation software such as Dolphin. I hear those mess with your drivers, they briefly did the same to my bluetooth ones as well.
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    >>>It happened a couple months ago,>>>

    Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic restore point with a date stamp from around the time  it happened?

    Jack E/NJ

  • N7spongy
    N7spongy Member Posts: 4 New User
    Ah nevermind, Steven's suggestion worked! Thank you both for your help!
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    Thanks for reporting back. So mark Steven's suggestion as the solution.

    Jack E/NJ

  • Silent_357
    Silent_357 Member Posts: 1 New User

    Hi, could you please be a bit more specific about the steps that worked for you?
    I seem to experience a very similar problem with my Acer a517-52g.
    The camera doesn't work and is not even present at DM.