My Acer Aspire 5 A514-54-58XH gets infinite loop of blue screen .

abhiyan
abhiyan Member Posts: 1 New User
It is a new laptop which was bought about a week ago. Firstly, I used to get blue screen error while trying to connect to my wifi. It used to get fixed after system encountered blue screen for 2 times and I after that laptop worked normally.
To solve this problem, I found similar problem faced by others and tried to reset this pc to solve it according to those forums. While i tried to reset this PC, during the windows 11 reinstallation , it again encountered blue screen. 
So now, whenever i start my pc i get this error provided in the image below. After i click 'ok' the system encounters blue screen with error (Kmode Exception Not Handled). System restarts and again after few seconds it gets blue screen and this loop continues forever. Even after force stopping and restarting the laptop gets same loop.


Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @abhiyan

    You can try to do a reset to check if that makes any difference.

    How to Factory Reset Acer Laptop Using Alt + F10 on Startup
    1. Put off the Acer laptop directly from the power button by pressing it for approximately 5 seconds.
    2. Switch on the laptop again and as soon as the Acer logo appears on your screen, press the "Alt" and "F10" keys together.
    NOTE: Be aware that you will loose all the data during the reset process.

    Hope it will help you in some way.
  • Swipe
    Swipe Member Posts: 7

    Tinkerer

    Hello, do you have the mediatek wifi 6 mt7921 card? (U can check it in device manager). If so, u can try to download the latest driver from acer. I also had this problem before, but I fix it by updating the drivers.