Predatorsense NOT OPENING Helios 300 PH315-51

dont0395
dont0395 Member Posts: 5

Tinkerer

Hi, i have a helios 300 ph315-51, my predator sense was always working no issue, but today it wont open anymore, the logo shows off like its opening but then nothing. i can see it running on the background through task manager, but the program wont open, do anyone has any solutions ? i already uninstalled and installed the latest version on acer website, i think this issue may be brought by a windows update.. well thanks for your help

Answers

  • StevenGen
    StevenGen ACE Posts: 12,684 Trailblazer
    edited May 2022
    dont0395 said:
    Hi, i have a helios 300 ph315-51, my predator sense was always working no issue, but today it wont open anymore, the logo shows off like its opening but then nothing. i can see it running on the background through task manager, but the program wont open, do anyone has any solutions ? i already uninstalled and installed the latest version on acer website, i think this issue may be brought by a windows update.. well thanks for your help

    The reason why PS is opening/operating but not showing is because the shortcut does not link PS to the program to work. See this link as the solution is: to go to C:/ Acer > Program Files > Acer > PredatorSense Services > click on PSLauncher icon > Run as administrator then when the popup comes on click Yes as that will make your PS activate/show and work. 


  • dont0395
    dont0395 Member Posts: 5

    Tinkerer

    Hi Steve, thanks for your time answering but this didnt helped, i have the same problem of the video you linked but i tried running as admin just like in the video with no succes.... already did it in fresh restart of the laptop and still nothing...
  • dont0395
    dont0395 Member Posts: 5

    Tinkerer

    ok after keep looking after the problem, i found this solution.

    open CMD as ADMININSTRATOR
    this will open : C:\WINDOWS\system32>
    the type this :cd ..
    then you should have this : C:\Windows>
    type this :cd cd SysWOW64
    you have this : C:\Windows\SysWOW64>
    then type this :lodctr /R
    press enter and it should say : Info: Successfully rebuilt performance counter setting from system backup store
    close the cmd, and when i opened predator sense in [C:\Program Files (x86)\Acer\PredatorSense Service] as admininstrator it worked.