NITRO 5 AN 515-55 not charging

hnnhmj
hnnhmj Member Posts: 2 New User
edited May 2022 in Nitro Gaming
My nitro 5 is plugged in but not charging. It remained 0% event though I've been charging it for more that 30 min. Also, I remember shutting it down with the battery percentage of 75. The light is blue, indicating that it is charging, but it is not. What should I do?

Answers

  • Have you checked the battery wear with the hwinfo64 program? What is the bios version?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hnnhmj
    hnnhmj Member Posts: 2 New User
    Have you checked the battery wear with the hwinfo64 program? What is the bios version?

    May I know how to do that?
  • You can check this information here:
    battery had 8 hours full charge new 2 months later battery at full charge  is less than 4 hours  Acer Community


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
    Did you insert the plug correctly until it clicks?