Acer Nitro 5 shuts off randomly while streaming on OBS

NateUlen
NateUlen Member Posts: 1 New User
HI,

My Acer Nitro 5 just randomly started shutting off 10 minutes into my stream the last couple days. The computer works just fine while I'm using any other apps or web browsers, just whenever I go live it works fine for a bit and then BOOM black screen. Any help would be greatly appreciated, thanks!

Answers

  • StevenGen
    StevenGen ACE Posts: 13,509 Trailblazer
    NateUlen said:
    HI,

    My Acer Nitro 5 just randomly started shutting off 10 minutes into my stream the last couple days. The computer works just fine while I'm using any other apps or web browsers, just whenever I go live it works fine for a bit and then BOOM black screen. Any help would be greatly appreciated, thanks!

    If you have any USB hubs and/or mouse connected then that is the main sources of this problem, check all that out and disconnect all connected sources and only use the Nitro 5 without nothing connected, it could also be software related also that could be this random shut off, as I’ve had the same with a brand new Nitro 5 laptop and the reson was a USB hub issue from a laptop coolers hub and once I disconnected the hub the Nitro 5 worked perfectly and without power off issues!