Acer Swift 3 SF313-53.- Screen not turning on. Able to connect to external monitor though HDMI

Oliviajane
Oliviajane Member Posts: 2 New User
edited May 2022 in Swift and Spin Series
Hi.

Acer Swift 3 SF313-53.

I was using the laptop then it turned off suddenly. When turning back on, screen was black. I have managed to connect the laptop to an external monitor. Screen is fully black, no backlight. 

Windows+P - tried, nothing showing up on laptop screen
Power drain via pinhole - tried, again nothing showing up after restart

Laptop is completely up to date as far as I'm aware.

Any recommendations on what to do next?

(Thread was edited to add model name to the title)

Best Answer

  • Oliviajane
    Oliviajane Member Posts: 2 New User
    Answer ✓
    Thank you both for your suggestions. 

    Screen was fully blank.

    For anyone who reads this in the future, I have ended up having to send my laptop back to Acer for repair. Hopefully they can sort this. :)

Answers

  • William_mk2
    William_mk2 Ally Posts: 4,044
    Oliviajane

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Take a flash light and with the computer booted shine the light at an angle on the screen. If you can see faint traces of what should be there the issue is with the backlight for the screen. If it's completely blank then there are other things going on. You can get a fully blank screen if the cable that runs between the motherboard and screen has broken or pulled loose. Which Swift 3 model do you have? It should be something like SF3xx-xxx-xxxx and the number is usually on the same sticker as the SN.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Oliviajane
    Oliviajane Member Posts: 2 New User
    Answer ✓
    Thank you both for your suggestions. 

    Screen was fully blank.

    For anyone who reads this in the future, I have ended up having to send my laptop back to Acer for repair. Hopefully they can sort this. :)