Auto repair loop and it shutdown after 3 sec. Blue light showing. Now its totally blackout SP515-51G

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92101132866
92101132866 Member Posts: 8

Tinkerer

edited May 2022 in Swift and Spin Series
Hi , 
I mistakenly shut down and then my laptop went on Auto repair and 3 sec to shutdown loop. I tried various options e.g.  ALT+X+ Del, ALT +DEL , Hold the power button for a minute, and press F2and  F11 but it didn't help. Now next day my laptop is not even booting. i later tried using the pin reset option which is at the bottom but no success. when I connect to the power supply it shows the yellow light indicator the laptop is connected to power supply but nothing else . Pls Help!!

{Thread was edited to add model name to the title}

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @92101132866

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    92101132866


    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  - advanced options 
    click on system restore – click on your account – type the password 
    chose an earlier date on which it was working fine.     Click on finish and yes
    Computer will load into windows..


    If the system restore is not working please try the following steps

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  advanced options – chose startup settings – click on restart -  It will show you a list of options.  Please press no 5 on keyboard to go to safe mode with networking.  It will go to login screen – type the password -  It will show you the icons in safe mode.    Now shutdown and restart the computer to regular mode. 

    If you are not able to go to safe mode with networking then please try the following steps.. 

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    We really need to know what computer you have before we can make a reasonable guess as to what is going on... Please provide us with the full model number, it is usually on the same sticker as the SN and SNID.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 92101132866
    92101132866 Member Posts: 8

    Tinkerer

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    Thank you, SPS 16 51GN-87YO MFG DATE 2019/05/23
  • 92101132866
    92101132866 Member Posts: 8

    Tinkerer

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    SP515-51GN

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    edited May 2022
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    OK, so the 8th gen based Spin 5 model line. Yours is one with the active stylus support. Does it have a HDD or SSD installed? If it came with a 256GB or 512GB drive it is a SSD and with a 1TB or 2TB is a HDD IIRC. By default on these SKUs the keyboard is in media mode, so to enter the BIOS requires a Fn-F2, not just a F2. Go into the BIOS and do a reset to defaults (Fn-F9) followed by a save and exit (Fn-F10) to see if that makes any difference. If it doesn't we are going to want to boot to a Windows install flash drive so we can run diagnostics or do a clean install. In the BIOS set the Boot Menu to enabled and Secure Boot to disabled. Use a different machine to download the Windows 10 Home 64 bit or Windows 11 Home 64 bit image and use a spare 16GB or larger flash drive to create the bootable install, either with the Media Creation Utility from Microsoft or Rufus. Once all that is ready you can plug the flash drive in and use Fn-F12 to get the boot menu, where you choose the flash drive as your boot source. Once booting on the install image go to the second screen and choose the Repair option. You can try automatic repairs or if that doesn't work navigate to the command prompt and use diskpart to gather the drive, partition and volume information. Take pictures and show them here so we can see if anything is looking wacky...


    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Shazkhan
    Shazkhan Member Posts: 1 New User
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    I tried the Biois reset option and it also didnt help 
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    Have you tried yet to boot into Repair mode from a Windows install flash drive?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 92101132866
    92101132866 Member Posts: 8

    Tinkerer

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     i unable to boot the laptop as it goes in auto 3 sec on and off the loop with the blue light. One thing I found odd yellow charger lights show and it also charges the laptop but the laptop goes on the auto loop only when I remove the charger. I have done the following 1. Bios reset by CMOS cable for 20 mins. 2. I remove the battery and re plugin 3. Pin hole for 10 sec . All the functions key are not working as it turns off in 3 sec autoloop

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    It shouldn't be doing that loop before POST is complete, which is why you can get into the BIOS. What does the Boot Menu show when the install flash drive is plugged in and you do the Fn-F12 to enter it?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • 92101132866
    92101132866 Member Posts: 8

    Tinkerer

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    it doesnt do anything with Fn key . As it goes in 3 sec on and off loop
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    edited May 2022
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    But I thought you said you were able to get into the BIOS in order to do a reset?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.