My Swift X SFX14-41G having bluetooth issue

I bought my Swift X about 2 months ago for my university, but since a week after buying this laptop, I am struggling with a bluetooth issue. So, about once in a week or four days(frequency being random, but at least once in a week), my laptop's bluetooth status goes into one of these two situations: One being that the bluetooth function is off and doesn't have any button or key to re-enable bluetooth function. And the other being that it doesn't show the bluetooth function is off, but when I try to connect other bluetooth devices, it shows an error message that the laptop can't connect to the device. Both situations are being solved with re-downloading the most current bluetooth driver in Acer Support page, but after experiencing this issue for 2 months, I can't think that this is a problem that can be done only by updating bluetooth driver. All the other drivers are always up to date, and I can't find the reason why this problem happens.

Any help with this issue would be appreciated.

Accepted answers

Commodore_1995#

You have to install the latest wireless network card driver as well.

Bluetooth: https://global-download.acer.com/GDFiles/Driver/Bluetooth/Bluetooth_MTK_1.3.15.141_W11x64_A.zip?acerid=637865517630127178&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SFX14-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

Wireless: https://global-download.acer.com/GDFiles/Driver/Wireless LAN/Wireless LAN_MTK_3.0.1.1300_W11x64_A.zip?acerid=637865518290481203&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SFX14-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

All comments

Commodore_1995#

Can you tell the idhardware of the bluetooth device?

Image: https://us.v-cdn.net/6029997/uploads/editor/7d/4jspvcwwuld8.png

William_mk2

@f3333vr

First of all, we need to determine whether it is a hardware or software issue..

Since you say you have already reinstalled the Bluetooth driver you can try running the windows update and check ..

If it is still not working after running or completing the windows update then follow the steps given below

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove everything

chose keep my files

chose the account - type the password - click on local reinstall - click on reset

It will be in progress..

login to computer and start using the computer.

If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started

chose remove everything

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset

It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

Even after the factory reset if you are facing the same issue , then it might be hardware issue..

You can always buy a external USB Bluetooth adapter connect to the computer and use it.

f3333vr

egydiocoelho said:

Can you tell the idhardware of the bluetooth device?

Here you go.

f3333vr

William_mk2 said:

@f3333vr

First of all, we need to determine whether it is a hardware or software issue..

Since you say you have already reinstalled the Bluetooth driver you can try running the windows update and check ..

If it is still not working after running or completing the windows update then follow the steps given below

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

Even after the factory reset if you are facing the same issue , then it might be hardware issue..

You can always buy a external USB Bluetooth adapter connect to the computer and use it.

Resetting my computer while keeping my files, factory reset, and checking Windows Update is the way I tried a month ago, sorry for not stating that in the initial post. So this seems like a hardware issue, is there any way to fix this then?

Commodore_1995#

You have to install the latest wireless network card driver as well.

Bluetooth: https://global-download.acer.com/GDFiles/Driver/Bluetooth/Bluetooth_MTK_1.3.15.141_W11x64_A.zip?acerid=637865517630127178&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SFX14-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

Wireless: https://global-download.acer.com/GDFiles/Driver/Wireless LAN/Wireless LAN_MTK_3.0.1.1300_W11x64_A.zip?acerid=637865518290481203&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SFX14-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

f3333vr

egydiocoelho said:

You have to install the latest wireless network card driver as well.

Bluetooth: https://global-download.acer.com/GDFiles/Driver/Bluetooth/Bluetooth_MTK_1.3.15.141_W11x64_A.zip?acerid=637865517630127178&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SFX14-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

Wireless: https://global-download.acer.com/GDFiles/Driver/Wireless LAN/Wireless LAN_MTK_3.0.1.1300_W11x64_A.zip?acerid=637865518290481203&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SFX14-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

Oh, installing wireless network card driver fixes the problem immediately. Thanks for the help!

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