Why does my Nitro 5 AN515-57 Battery last less than 2 hours?

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VastayanCharmer
VastayanCharmer Member Posts: 3 New User
 I am starting to wonder if it's because I'm on windows 11, I read that the OS can have an effect on the battery life.  It advertised to have around 8 hours and the OS would have been win 10 but on the initial startup, it prompted me to install windows 11. I casually browse the web and get a maximum of 1 and a half-hour of usage. I got this laptop less than a month now.

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  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @VastayanCharmer


    Tried to check the compatibility of your computer.   Found it is compatible for both Windows 10 and Windows 11

    Kindly check the details from the link given below

    https://www.acer.com/ac/en/US/content/support-product/8963?b=1

    click on the drop down for Operating system.   It will show you both Windows 10 and Windows 11.     It clearly shows that your computer is designed for both windows 10 and Windows 11. 


    Try to run the windows update and check whether the battery is working properly after the updates .. 

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    If it is still not working... 

    We still need to determine whether it is a software issue or it is a hardware ( battery ) related issue. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    It should work fine.. 

    If it is still not working please go back to Windows 10 and check whether the battery is working properly.. 

    It it is still not working..


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    Click on "Like" if you find my answer useful 

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    Please click YES if I answered your question

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    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • VastayanCharmer
    VastayanCharmer Member Posts: 3 New User
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    William_mk2

    When I deleted the list items under the battery, they reappeared after I restarted it. It didn't fix the issue. I tried going in BIOS and it doesn't work, I press f2 and it just goes to the login screen. My laptop is plugged in the majority of the time so the battery not lasting long is not a major issue, it's just a minor inconvenience, I thought I was going to get 8 hours. I read that leaving the charger in the laptop for long hours won't affect it since it stops charging the battery and pushes power straight to the computer itself.