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Not able to turn on laptop_Swift_SF514-52

Member Posts: 1 New User
When press the power button, the keyboard backlight would go on for a second.  
But after that nothing happened. 

Tried to long hold the power button to restart, but didn’t work

Are there any other solutions to turn the laptop on? 

Is this a battery issue? 
But when I plug in the AC, same thing happened, unable to turn it on neither 

please help 


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Answers

  • ACE Posts: 4,198 Pathfinder
    KeriK

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • ACE Posts: 35,055 Trailblazer
    You have a battery reset pinhole on the bottom of your laptop. Shut it down, remove the charger and anything else you have connected, use something like a bent paperclip to press and hold the reset for 30 seconds, wait a few minutes then plug only the charger back in. When the light turns blue showing a full charge, go ahead and turn it on.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Member Posts: 6,727 Guru
    Hi @KeriK,

    Are you getting any light indication when charger is connected.
  • Member Posts: 1 New User

    Hello Kerik,

    So I am having a similar issue, though my laptop doesn't have a keyboard back-light, it doesn't come on both when plugged to power and using battery. I usually will continuously tap on the power button until it comes on bit it hasn't done that for 2 days now. Do I apply the same process you stated above? I use an acer swift 7 series. Thank you

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