I am unable to open camera and update windows

amitborade
amitborade Member Posts: 1 New User
I am unable to open camera and update windows

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    amitborade

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin or Windows Terminal Admin
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

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  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    amitborade

    Type camera on the white box ( Type here to search )  on  lower left corner 
    click on camera app
    check whether the camera app is working or opening properly. 

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

    Now try to use the camera and check it.. 
     
     
    It should work fine.. 


    Regarding running the windows update issue.

    Kindly follow the steps given below: 

    1. Type cmd in windows search bar
    2. Right click on command prompt
    3. Select run as administrator
    4. Type sfc /scannow 


    It will be running till 100 %



    You can alternatively go to command prompt by
    Try windows + x on keyboard -  It will show you a menu
    click on Command prompt admin or power shell admin  - click on yes 
    on the black or blue command prompt window – please type 
    1. sfc /scannow  and press enter 
    2. Type “DISM /Online /Cleanup-Image /CheckHealth” without quote and press ENTER
    3. Type “DISM /Online /Cleanup-Image /ScanHealth” without quote and press ENTER
    4. Type “DISM /Online /Cleanup-Image /RestoreHealth” without quote and press ENTER

    Now try to run the Windows update and check .. 






    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon

    Hi @ amitborade 

    Could you please tell me model name of unit