acer predator helios 300 laptop goes to sleep when playing games

thamgns
thamgns Member Posts: 6 New User
hello, my gaming laptop goes to sleep when i play games i changed the power settings for sleep to "never" and still had problems i also did a system reset and erased everything on windows, but here is a the interesting thing, for some reason when I changed the Lid settings as to what happens when i close the lid of the laptop to "do nothing" now my laptop instead of going to sleep it goes black screen for   2 seconds then when i move the mouse or press the keyboard it comes back. sometimes the screen goes black too when I do heavy things on the laptop. I just dont understand what the lid has to do with this because the settings for the lid decides if the laptop goes to sleep or just go black screen, i also dont have any fan or heating problems i need help on fixing this please. again I changed most of the settings on the power and it didnt help. also the screen goes black many times when playing or on heavy duty and its hard to work or play when im having this issue. your response would be appreciated thank you 

Answers

  • Can you tell me the exact model and also record a video of the problem? Example AN515-55-58VH.

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  • thamgns
    thamgns Member Posts: 6 New User
    i also recently upgraded to windows 11 just to see if it would fix the issue or not but unfortunately it didnt, so i had this problem in windows 10 and 11 now  
  • thamgns
    thamgns Member Posts: 6 New User
    forgot to mention I did update the drivers in device manager and checked the available drivers on acer website and so far it didnt solve the issue 
  • Have you checked the gpu and cpu temperatures too? Does this issue also occur when playing in windowed mode and not full screen?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • thamgns
    thamgns Member Posts: 6 New User
    yes i checked and they were okay, this happens even when im not playing games and on the desktop sometimes 
  • When you connect an external monitor to the hdmi port, does the same issue occur?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • thamgns
    thamgns Member Posts: 6 New User
    I dont know i didnt try, i dont have an external monitor to try it 
  • You can also test with a TV!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)