Why won't my laptop connect to my internet.

jspears693
jspears693 Member Posts: 1 New User
I need help to get my wifi to connect to my chromebook laptop. What should I do to fix this problem? It will only let me use as a guest account. Why can't I sign into my google account?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    edited April 2022
    I need help to get my wifi to connect to my chromebook laptop. What should I do to fix this problem? It will only let me use as a guest account. Why can't I sign into my google account?

    jspears693 I don't know what laptop you have, as it would be allot clearer and better if you told us the model number! But first try this, press the F3 key and see if your wifi is not disengaged as this F3 key engages and disengages the wifi. If that is not the case, then uninstall your wifi drivers through Device Manager and reboot your laptop and see if the default wifi drivers are reinstalled and the wifi works? If that doesn’t work, then uninstall the wifi and Bluetooth completely through Device Manger and Control Panel for Bluetooth and reinstall the wifi/bt drivers from the Acer Drivers & Manuals for your laptop as it should work or get the last and latest drivers for Win-10 your wifi/bt from the manufacturer of the wifi/bt card and reinstall the last and newest wifi/bt drivers. 


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @jspears693,

    May I know the full model name of your unit.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    jspears693

    I understand ÿou need help to get the wifi connected to your Chromebook laptop.

    Restart the chromebook.   On the login screen please dont try to login with the login password ..

    Please look at the lower left corner.    You will see -  Add user,  shutdown , guest

    Please look at the lower right corner.   You will see the internet icon.   Click on it  -  click on not connected -  It will show you the list the wifi.   Chose the wifi -  Type the wifi security key which is the wifi password.    Try to connect to wifi.   It will get connected. 

    Now on the lower left corner - click on add user - Type the email and login password of your email account .   It will work fine.. 

    If it is still not working.. 

    We need to do a power wash on your chrome book.  
    Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue.. 
    Please understand it will clear the local and user settings.. 
    Please complete the final setup..   Click on Get Started or Lets Go 
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..



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