How to fix blue screen stop code : APC_INDEX_MISMATCH on my SF314-42???

KuHazry
KuHazry Member Posts: 1 New User
Anybody can help me?

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Press and hold power button till machine shuts off. Then turn it back on again. If you get another blue screen, check if it's more than 60% complete. Then repeat off-on process until it's 100% complete.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,944 Trailblazer
    Almost always an APC_INDEX_MISMATCH error is caused by a buggy driver, though it is possible for an app to cause it if it's doing lower level functions. Once the error dump file has been created (that is what the 0%-100% count is showing) WinDbg (a utility from Microsoft) can be used to discover the faulting driver. Once you know the cause you can either remove that device or replace the driver with a newer version.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @KuHazr,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​