Acer Nitro 5 Ryzen an515-42 freezing while gaming after upgrading to dual channel RAM 8GB * 2

hxcty
hxcty Member Posts: 3 New User
Few weeks ago, I upgraded my ram from 8GB to 16GB now while I play games  (mainly valorant) my laptop freeze in mid games after 10-15 min or sometimes 30 min and I have to press power button to restart it. I tried some tweaks like using only 1 ram at a time it worked but game crashes as soon as I use both RAM together below I have attached CPU Z screenshots. 

Answers

  • BOOGALOO5088
    BOOGALOO5088 Member Posts: 10 New User
    It may be that you are using ram that is made by 2 different companies. 
  • hxcty
    hxcty Member Posts: 3 New User
    I ordered the Ram from a ecom site on ram sticker hynx is written but in cpu z it shows mircon. I have warnnty for product no idea who to contact
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @hxcty,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​