ACER PREDATOR HELIOS 300 PH 315-53 - GPU not detected but showing very high temperatures

PV40
PV40 Member Posts: 3 New User
HI

I have a ACER PREDATOR HELIOS 300 PH 315-53 with
1. Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz   2.50 GHz
2. NVIDIA GTX 2060 

Day before yesterday, my laptop suddenly stopped detecting my NVIDIA card...it shows up as hidden only. NOt just that, it is now running hotter than hell. Even with just Chrome running, it shows 92 degrees plus temps and shuts down frequently. Obviously, my switchable graphics options also has disappeared.

1. Undervolting with either XTU or Throttlestop doesnt work. XTU is grayed out. Throttlestop crashes regardless of what value i put.
2. My edit power plan is set to 99% already.
3. I did a full reset and cleaned out everything...but no resolution.

Can someone help.?


Answers

  • Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Then check if the video card appears in the device manager.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • PV40
    PV40 Member Posts: 3 New User
    Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Then check if the video card appears in the device manager.

    Thank you for the reply. I tried this exactly s you described. No change :(
  • Does the video card appear as a hidden device?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PV40
    PV40 Member Posts: 3 New User
    Does the video card appear as a hidden device?

    yes it does. I did mention that in the original post. sorry if I wasnt clear
  • Try using the DDU program to try to uninstall the nvidia driver through safe mode.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ABROCKS4
    ABROCKS4 Member Posts: 1 New User

    Hey man, I know it's been more than a year but were you able to solve this problem? I am actually facing the exact same thing right now and haven't found a solution