After using a different charger for my Acer Nitro 5 it just shuts off every so often

KarlMarxy
KarlMarxy Member Posts: 1 New User

Okay so I went home for spring break and for some god forsaken reason I completely forgot my charger for my Acer Nitro 5 pc at my dorm so I had to use a replacement. My mom was able to give me one but it was a charger for a HP and much smaller. We looked up the voltage though and my Acer takes 19V while the charger gives 19.5V which we determined was fine so I started using it. No noticeable problems at first other than the fact the charger didn't fit so it would come loose a lot. Then one morning the problem started. I would keep turning on my computer and the keyboard would light up for like, a second and then it would turn off again. Ever time I'd do that it would stay on for a little bit longer but would still eventually just shut off. Eventually I got it to stay on for an extended period of time and thought okay that's good. The next morning it just didn't turn on at all. So I just left it alone until I got back to my dorm today. There I let it charge with the right charger and it's doing better but unfortunately I think if I exhaust it too much it still shuts off. I started playing Disco Elysium and my computer turned itself off twice after playing it for only probably 10 minutes at a time but doing other normal tasks doesn't seem to cause it. I was hoping getting it to the right charger might help but it still isn't doing great. What should I be doing now? Should I even be using it at the moment?

Model Num: N17C1 (I don't have any info on the temporary charger I used I gave it back to my mom)


Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,839 Trailblazer
    Answer ✓

    The problem that you could have triggered is that the AC side charging port could be slightly damaged and its not charging your Acer NITRO 5 AN515-53 (N17C1) battery properly with the proper charger and/or you have shorted an internal switch by using the wrong charger and disturbing the connection to the side port which could be the worst scenario. Best and with batteries problems is to take the back cover off and disconnect the battery for 5-10 min as this will also reset the bios and then reconnect the battery and try again as that should make your laptop work properly.


Answers

  • StevenGen
    StevenGen ACE Posts: 12,839 Trailblazer
    Answer ✓

    The problem that you could have triggered is that the AC side charging port could be slightly damaged and its not charging your Acer NITRO 5 AN515-53 (N17C1) battery properly with the proper charger and/or you have shorted an internal switch by using the wrong charger and disturbing the connection to the side port which could be the worst scenario. Best and with batteries problems is to take the back cover off and disconnect the battery for 5-10 min as this will also reset the bios and then reconnect the battery and try again as that should make your laptop work properly.