Nitro AN515-52 Nitrosense is not working

SpriteE

I'm using Nitro AN515-52

so I tried to reinstall nitrosense but it doesn't work, essentially when I run the Setup file nothing happens, no pop-ups or anything, I've searched for tutorials and anything everywhere and they're far different from what I'm having right now, is there a solution for this?

{ edited the title to add model name } 

William_mk2

SpriteE

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything

chose keep my files 

chose the account - type the password - click on local reinstall - click on reset 

It will be in progress.. 

login to computer and start using the computer. 

If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 

chose remove everything 

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot  -  click on reset this pc

click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

It will reinstall windows. 

If the just remove my files is not working.. 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

William_mk2

SpriteE

Kindly follow the steps given below

Try ctrl + shift + esc using keyboard

Go to task manager

check whether you see any item called nitrosense on the list below processes

right click on nitrosense – endtask.  Close the taskmanager

Now try to open the application.. 

Try ctrl + shift + esc

Go to task manager - Go to details tab

check whether you see any item called nitrosense on the list 

right click on nitrosense – endtask.  Close the taskmanager

Now try to open the application.. 


It it is still not working.. 

Sometimes a simple system restore will fix the issue.. 

Try windows x

click on power shell admin or command prompt admin 

type rstrui

chose an earlier date on which your computer was working fine  

click on next, finish, yes

It will restore your computer to an earlier date 

if you get an message - system restore not completed - click on close 

It will show you all the icons..

Try and check whether it is working now ..

If it is still not working

Try windows + r  - On the run window

Type msconfig 

go to services - check hide all microsoft service  - disable and enable all.   Go to the General Tab on the top 

chose normal startup if it is in selective startup – click on apply - ok

restart the computer 

It should work now 

If it is still not working try to create a new user and check.. 

Try windows + r  - On the run window

Type control

It will go to control panel 

Click on User accounts

Again click on User accounts

Manage another account – Add a new user in PC settings - Click on add someone else to this PC or Click on “Make changes to my account in PC settings” 

Go to Family & other users

Go to Other users

Click on add someone else to this PC

Click on “I don’t have this person’s sign in information

Click on Add a user without a Microsoft account 

Type the user name and password 

Click on the user – change account type 

Change the Standard user to Administrator 

Click on ok

Sign out and Sign in as new user 

You can even create a Microsoft account instead of local account. 

Sign out and Sign in and it should work fine 

Try and check whether it is working now ..


Try windows + r on keyboard - on the run - type appwiz.cpl 
It will show you the list of programs 
If you are able to see nitrosense 
chose nitrosense - uninstall 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers - Below expand application 

Download and install the quick access and nitrosense

It will work fine....

SpriteE

sadly none of those method works to get the Setup.exe running.

both nitrosense and nitroservice are already uninstalled, and I've uninstalled the windows update that might cause this but it doesn't work as well.

William_mk2

SpriteE

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything

chose keep my files 

chose the account - type the password - click on local reinstall - click on reset 

It will be in progress.. 

login to computer and start using the computer. 

If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 

chose remove everything 

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot  -  click on reset this pc

click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

It will be in progress 

If the keep my files option is not working 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

It will reinstall windows. 

If the just remove my files is not working.. 

Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

SpriteE

i decided to reset and now it works now, should've done this earlier before asking question because it's definitely going to work anyway to save time, but thanks for helping me!

Easwar

Hi @SpriteE,

Check this

https://www.youtube.com/watch?v=PF3NsF5-SlA

APAREDEN

I don't know if your case is the same as mine. I bought my nitro 5 with windows 10 home. Everything was working properly. I changed the version of the operating system to Windows 10 professional. NITROCENSE never worked again. Just like you, I tried the same thing as you. From the fabulous recipes that said that I had to reset my computer (Impossible because I have a thousand things installed that I use to work) to the miraculous videos on YouTube that do not solve anything, as surely you must have already realized. In the end I called ACER technical support and an employee enlightened by wisdom told me that because I had changed the version of Windows, that if I wanted it to work I had to return the machine to the original configuration. I was wrong to try to explain that I need the professional version of windows for my work. He didn't understand me. In short, ACER told me that if I want to use the blessed NITROCENSE application, I have to go back to everything as it was originally and not touch anything.

In my personal case, I only needed NITROCENSE to be able to change the speed of the computer fan. I discarded the application.

If you find a solution on your own (ACER won't help you) please post it.