My ASPIRE5 N20C5 doesn’t restart!

Bushrahaq
Bushrahaq Member Posts: 2 New User
Why this happening? 

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Bushrahaq

    First of all we need to  check whether the hdd is getting detected on Bios..    Tap f2 while turning on the computer.   It will go to bios..    On the info menu please look at the hdd model name and hdd serial no.   If you are able to see the details then hdd is detected on the computer.     If it is not detected then we might have to reseat the hdd ..    If it is not detected then it means that motherboard is not communicating with the hdd.       If the motherboard is not able to communicate with the hdd then it will not load the windows while turning on the computer. 

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

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  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Bushrahaq


    I am really sorry for the inconvenience.   I will do my best to help you.   For me, it looks like a software issue, still we need to isolate the issue. 

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

    My goal is to help you to get into repair mode.  It will show you - chose an option, continue, troubleshoot, use a device.

    Different ways of getting into repair mode:

    When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options.  If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device.  If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.   Turn on the computer.   Once it goes  beyond the acer logo, turn off the computer immediately by holding the power button.   Do this for 6 to 7 times.   Turn on the computer.   It will go to repair mode. 

    If it is still not working you have to follow these steps. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.   It will go to repair mode. 

    If you are still not able to get into repair mode then we might have to reinstall the windows. 


    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  - advanced options 
    click on system restore – click on your account – type the password 
    chose an earlier date on which it was working fine.     Click on finish and yes
    Computer will load into windows..


    If the system restore is not working please try the following steps

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  advanced options – chose startup settings – click on restart -  It will show you a list of options.  Please press no 5 on keyboard to go to safe mode with networking.  It will go to login screen – type the password -  It will show you the icons in safe mode.    Now shutdown and restart the computer to regular mode. 

    If you are not able to go to safe mode with networking then please try the following steps.. 

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    If the computer goes to automatic repair – diagnosing your pc.    If you see restart and advanced option
    click on advanced options
    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. 


    You can also do the recovery in an alternative way..


    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working.. 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

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    I am not an ACER employee
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  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    See here. One more character.
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited March 2022
    padgett

    Kindly try these alternative steps..

    Kindly follow the steps given below if you are able to go to command prompt. 

    1. Type cmd in windows search bar
    2. Right click on command prompt
    3. Select run as administrator
    4. Type sfc /scannow 

    You can alternatively go to command prompt by
    Try windows + x on keyboard -  It will show you a menu
    click on Command prompt admin or power shell admin  - click on yes 
    on the black or blue command prompt window – please type 
    1. sfc /scannow  and press enter 
    2. Type “DISM /Online /Cleanup-Image /CheckHealth” without quote and press ENTER
    3. Type “DISM /Online /Cleanup-Image /ScanHealth” without quote and press ENTER
    4. Type “DISM /Online /Cleanup-Image /RestoreHealth” without quote and press ENTER


    Kindly go through the details given below for Kmode exception not handled error

    https://windowsreport.com/kmode-exception-windows-10/
    https://www.groovypost.com/howto/fix-kmode-exception-not-handled-on-windows-11/
    https://www.addictivetips.com/windows-tips/kmode-exception-not-handled/

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Bushrahaq,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​