Can my Cracked Screen be repaired? Nitro XZ270 Curved gaming Monitor

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CMan06
CMan06 Member Posts: 1 New User
Acer Nitro XZ270 27" FHD (1920 x 1080) 1500R Curved widescreen VA Gaming Monitor 240 Hz
model # Xbmiipx
My monitor is only 4 mths old. I accidentally hit my monitor while putting my controller down. I mean I barely hit it. Now I have lines all through the middle of the screen. I have attached a picture of it. Does anyone know if this can be fixed? Or do I need to buy a new one?  Any Help would be greatly appreciated.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    CMan06

    If your device is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept.   They will provide you more details.  

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

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  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi @CMan06,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/