Model Name: A715-41G
Part Number: NH.Q8DSI.002
Processor: Ryzen 7 3750H
Graphics: GTX 1650
Windows 10 Operating System
Bought exactly a year ago
It shuts down when I connect the charger and if I try to turn it on, the Acer logo comes and is turned off again. after trying multiple times it is going to System repair or Restarts. Sometimes Restarting works but I need to know why is it happening and also I don't want that to happen
(Thread was edited to add model name to the title)
FAQ & Answers
I am really sorry for the inconvenience.. Let us do the basic steps first..
If it is still not working try to use an alternative charger and check. Try to use a different power outlet on a different room and check. Please bypass the surge protector and try to connect the charger directly to the outlet and check.
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★★ WILLIAM - MRK ★★
# Try to update the battery driver
1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.
5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically".
I am having same issue with my Aspire 7
Hi @Akira_Rocker and @PratikM
Test the power adapter. Make sure the adapter outputs correct voltage. It’s possible that the output voltage is not correct and the laptop shuts down to prevent the damage. Test your laptop with another known good power adapter. Replacement adapters are cheap, I replaced mine for $8, online😉
If the problem still exists, even after replacing the adapter, most likely it’s the motherboard failure, bring the laptop to Acer Service for checking.