laptop only turns ON when im holding any key button

DavidRoosemailer
DavidRoosemailer Member Posts: 1 New User
edited June 15 in Aspire Laptops
 few hours ago, my laptop suddenly shut down itself. idk why. When i press the power on the light also on but after a few seconds 2 or 3 it switch off back. my laptop stay ON only when i hold any button. i already try removing the battery and just use adapter but still didn't solve the problem. any idea? i can still using my laptop (surf internet, working, etc) but only while holding the button just to stay on. 

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    DavidRoosemailer

    Kindly follow the steps given below

    Try windows x 
    go to device manager 
    expand keyboard 
    right click on keyboard driver - uninstall 
    Restart the computer 

    It should work fine.. 


    Please try to charge the battery completely.     Try to use the computer with the battery and without the battery if the battery is removable. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • KristenVal
    KristenVal Member Posts: 3 New User

    I have the exact same issue and have tried all of the above, it still hasn't fixed the problem however. I was wondering if anyone could offer any additional insight into this?

  • @DavidRoosemailer and @KristenVal

    First of all we need to determine whether it is a hardware or software issue.

    Try f2 while turning on the computer. It will go to bios. Stay on the Bios for 30 mins. Check whether you are facing the same issue on Bios. If the computer is working fine on Bios then it might be a software issue.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • KristenVal
    KristenVal Member Posts: 3 New User

    @William_mk

    The issue is repeated in the bios, so I thought it was most likely a hardware error. However, this seems to be a reasonably common issue for acer despite being quite unique. Most people seem to say they replaced multiple facets of the hardware to try to get it to work, but ended up just wasting money as the issue was never resolved.

    It happened to me once before about a month ago but resolved automatically after about a week. I don't want to fork money out on this unless necessary, is their any other options to fix this issue beyond using a rubber band to hold the key?

  • KristenVal
    KristenVal Member Posts: 3 New User

    After testing a bit, it seems like the power button is presumed to be being held down automatically. For a brief moment before shut down, if I'm not holding or rapidly pressing a key, the Acer power button menu appears as if I held the power button down. The power button also brings up this menu when held, so it isn't physically not being held down, but does nothing when tapped once. Are there any manual ways to fix this that you know which I could attempt?

  • jpslater
    jpslater Member Posts: 1 New User

    I am having the same issue with a Concept D laptop. It only boots, and only stays on when a key on the keyboard is held down. I have taped the 'Prt Scr' key down and that has allowed me to use the machine.

    Some of the things I've noticed:
    It doesn't seem to matter too much which key is held down.
    I discovered it by holding Ctrl Alt Del in an attempt to get it to do something, and noticed the keyboard light would stay on if I held Ctrl Alt Del, but would go out shortly after I let go of the keys.
    It happens when in the BIOS menu as well.
    It just started out of the blue.

  • aaronjapan23
    aaronjapan23 Member Posts: 1 New User

    Come on Acer… Why even post that BS on ways to TRY key word is TRY to fix this issue when it is an Issue with Acer and not us consumers. I have the exact same issue and there is NO WAY TO FIX IT!!!

    SO ACCER… What are you going to DO!!!!

    Please… Recall all these laptops and give us new ones as this is truly Horrible!!!@!!!

    Thanks,

    Aaron