Acer Nitro 5 AN515-55 is crashing

umay
umay Member Posts: 23 Troubleshooter
I found a video on youtube that exactly shows what is happening to me.
https://www.youtube.com/watch?v=aGQMVzNbjHE&t=7s
Reinstalled Windows, drivers are up to date.
Most of the time mine is happening while gaming.

Answers

  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    (1) What temperatures are you seeing?

    (2) How long has it been since you re-pasted the CPU/GPU to the heatsink with a quality thermal paste? Routine maintenance that should be done yearly for a regular gaming laptop.

    (3) Have you vacuumed the air intake ports and blown air through the air exhaust ports? Also routine maintenance.

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    (1) What temperatures are you seeing?

    (2) How long has it been since you re-pasted the CPU/GPU to the heatsink with a quality thermal paste? Routine maintenance that should be done yearly for a regular gaming laptop.

    (3) Have you vacuumed the air intake ports and blown air through the air exhaust ports? Also routine maintenance.
    (1) Gpu is cool but the CPU is a bit over than 90°C.
    (2) Bought this laptop 6 months ago never re-pasted it.
    (3) No.
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    >>>Most of the time mine is happening while gaming. >>>
    >>>Gpu is cool but the CPU is a bit over than 90°C.>>>

    Intel CPU and its integrated GPU too hot. Discrete nvidia GPU probably isn't  being fully utilized while gaming.

    Try this. Right click an empty space  on the desktop. Select nvidia control panel. Then follow direction for using the nvidia graphics in your games in this link. Report back with results.






    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    >>>Most of the time mine is happening while gaming. >>>
    >>>Gpu is cool but the CPU is a bit over than 90°C.>>>

    Intel CPU and its integrated GPU too hot. Discrete nvidia GPU probably isn't  being fully utilized while gaming.

    Try this. Right click an empty space  on the desktop. Select nvidia control panel. Then follow direction for using the nvidia graphics in your games in this link. Report back with results.






    I thought modern PC doesn't crash when CPU or GPU is too hot, they just slow down itself and wait to get cooler.

    I will try it thank you.
  • StevenGen
    StevenGen ACE Posts: 12,757 Trailblazer
    umay said:
    I found a video on youtube that exactly shows what is happening to me.
    https://www.youtube.com/watch?v=aGQMVzNbjHE&t=7s
    Reinstalled Windows, drivers are up to date.
    Most of the time mine is happening while gaming.

    Its best to install the Intel® Driver & Support Assistant as that will keep all your Intel graphics and all drivers up to date. Also, update the NVIDIA graphics drivers for your card to the latest driver and then in the NVIDIA settings > Manage 3D settings > Preferred graphics processor SET it to High performance NVIDIA processor and keep Win-11 up to date or Win-10 up to date. All this should fix this problem, btw I've got a similar Nitro 5 AN515-56 running on Win-11 and I've done all that I've suggested and I've never ever had your problems except for a freezing issue in Win-11 but that went away as soon as I updated Win-11 to all its updates and what I've suggested above.


  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    >>>Most of the time mine is happening while gaming. >>>
    >>>Gpu is cool but the CPU is a bit over than 90°C.>>>

    Intel CPU and its integrated GPU too hot. Discrete nvidia GPU probably isn't  being fully utilized while gaming.

    Try this. Right click an empty space  on the desktop. Select nvidia control panel. Then follow direction for using the nvidia graphics in your games in this link. Report back with results.






    I thought modern PC doesn't crash when CPU or GPU is too hot, they just slow down itself and wait to get cooler.

    I will try it thank you.
  • umay
    umay Member Posts: 23 Troubleshooter
    StevenGen said:
    umay said:
    I found a video on youtube that exactly shows what is happening to me.
    https://www.youtube.com/watch?v=aGQMVzNbjHE&t=7s
    Reinstalled Windows, drivers are up to date.
    Most of the time mine is happening while gaming.

    Its best to install the Intel® Driver & Support Assistant as that will keep all your Intel graphics and all drivers up to date. Also, update the NVIDIA graphics drivers for your card to the latest driver and then in the NVIDIA settings > Manage 3D settings > Preferred graphics processor SET it to High performance NVIDIA processor and keep Win-11 up to date or Win-10 up to date. All this should fix this problem, btw I've got a similar Nitro 5 AN515-56 running on Win-11 and I've done all that I've suggested and I've never ever had your problems except for a freezing issue in Win-11 but that went away as soon as I updated Win-11 to all its updates and what I've suggested above.


    Thank you for your help. Is this option going to disable my Intel GPU? Cause if so wouldn't make my battery charge run out faster? If there is an option like "Only use it when plugged in"  that would be awesome. 
  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    >>>Most of the time mine is happening while gaming. >>>
    >>>Gpu is cool but the CPU is a bit over than 90°C.>>>

    Intel CPU and its integrated GPU too hot. Discrete nvidia GPU probably isn't  being fully utilized while gaming.

    Try this. Right click an empty space  on the desktop. Select nvidia control panel. Then follow direction for using the nvidia graphics in your games in this link. Report back with results.






    Hey a week ago a got IRQL_NOT_LESS_OR_EQUAL and my temps were while it happend. I was playing Dota 2 at the moment. I don't have dump file tho.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,641 Pathfinder
    @umay if you get somewhere over 95C while gaming, you should get the laptop cleaned and repasted right away.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    edited April 2022
    >>>Hey a week ago a got IRQL_NOT_LESS_OR_EQUAL and my temps were while it happend>>>>

    This doesn't mean much if it didn't automatically shut down. What were your temps? You don't say???

    Jack E/NJ

  • umay
    umay Member Posts: 23 Troubleshooter
    JackE said:
    >>>Hey a week ago a got IRQL_NOT_LESS_OR_EQUAL and my temps were while it happend>>>>

    This doesn't mean much if it didn't automatically shut down. What were your temps? You don't say???

    Thank you for your reply.

    I meant "temps were fine" like around 60C, it actually rebooted and I probably had a dumpfile but I restored my system. Wish I thought saved them before I restored.
    I got some dumpfiles (same error type) on my dropbox but they are a bit old like a month or two, don't know they would help.
  • umay
    umay Member Posts: 23 Troubleshooter
    AnhEZ28 said:
    @umay if you get somewhere over 95C while gaming, you should get the laptop cleaned and repasted right away.
    @AnhEZ28I'm thinking I how other problems that I can't fix and I need to send my laptop. Before I do that all I need is to diagnose what's wrong so they don't send back my broken laptop without really fixing it. I have school right now so I am going to send it in the summer and I need a fixed laptop by the end of the summer.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,641 Pathfinder
    @umay try to update the Intel Graphics driver, chipset driver from here https://www.acer.com/ac/en/US/content/support-product/8305?b=1
    Make sure to check Windows for updates and the Receive updates for other Microsoft Products is enabled in the advanced options.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    >>>Hey a week ago a got IRQL_NOT_LESS_OR_EQUAL and my temps were while it happend>>>>

    This still doesn't mean much if it didn't automatically shut down and temps were OK. Could be a random software error. They happen especially on line. If it happens only occasionally, I wouldn't fret too much over it.

    Jack E/NJ