Green screen

glenito
glenito Member Posts: 1 New User
I've got a green screen problem last four days please help

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @glenito


    Turn off the chrome book.    Remove all the cables connected.   Unplug the power cable and all the devices.   Hold the power button for 1 min.   Plug all the cables back.    Turn on the computer. 


    It should work fine..


    If it is not working.. 



    Try to do a chrome reset on your chromebook   
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Close the chrome and open it  It should work fine.. 

    If it is still not working.. 

    We need to do a power wash on your chrome book.  
    Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue.. 
    Please understand it will clear the local and user settings.. 
    Please complete the final setup.. 
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    Click on "Like" if you find my answer useful 

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    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @glenito,

    May I know the full model name of your unit.

  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon

    glenito

    please contact the acer support

    acer tech support https://www.acer.com/ac/en/AE/content/service-contact