confettis on the 3D window Nitro AN515-55

marina7
marina7 Member Posts: 3 New User
edited March 2022 in Nitro Gaming
hi everyone,
I bought a nitro 5 in january, and everything as doing well till last week.  I'm having problems with the software 3D ( i work with blender, archicad, etc ) . on the 3d window I get lots of confettis and deformed formes ( sometimes blender don't even start)  . could someone help me to fix it?
thank you advance.
Ps ... just discovery now , with the screem shot,  that even paint is not working well...


{ edited the title to add model name } 

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,689 Pathfinder
    @marina7 try to update the graphics card driver or the BIOS.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • marina7
    marina7 Member Posts: 3 New User
    edited March 2022
    thank you @AnhEZ28,
    graphics card are updated and  i upgraded for the latest BIOS version (2.06) and ...nothing !
    now even acer care window has confettis! :open_mouth:
    I'm working in a city in middle of nothing,  far from any technical assistance shop.
    do you have any other idea?
    thank you in advance!

  • What is the exact model? Example AN515-55-58VH.Is this problem occurring only in 3d software? Or is it also happening in some games?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,689 Pathfinder
    @marina7 I'm not sure if the place you bought allows you to open the laptop back cover. It is best to ask for a warranty.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • marina7
    marina7 Member Posts: 3 New User
    egydiocoelho , it's a Nitro AN515-55. window 3D  and games (just opened the page www.planet9.gg)
    AnhEZ28 , they don't allow to open it...
     usually a problem like this is liked to graphic card?
    Thank you both !




  • When you plug an external monitor into the hdmi port, do the artifacts keep showing up on the external monitor as well? Have you tried updating your intel and nvidia video card drivers?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • marinas7
    marinas7 Member Posts: 1 New User

    I reset my computer today , and paint 3d still with confettis .. blender don't open anymore. acer care is back to normal
    I"ve connected the computer to an external monitor and its even worst , even mozilla has confettis!
    intel and nvidia are updated.BIOS 2.06 version
    thank you for your time and ideas.