Wifi do not work - Cromebook Spin 514

andhi1
andhi1 Member Posts: 4 New User
edited March 2022 in Chromebooks
I have reset my Cromebook Spin 514, but WiFi is not working.  When I start my Crombook, a window appears saying: "Network not available" and in the same window it also says "Broadband-3287-5GHz, Connected".
I do not know what to do 


[​//Edited the content to add model name]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder
    @andhi1 did you try to connect to 2.4Ghz? Also, try to restart the router.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    You may be making the wireless connection without getting the proper IP settings for network access. Bring up the network information and show us the current settings while connected.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @andhi1,

    Try to Hard reset your Chromebook
    1. Turn off your Chromebook.
    2. Press and hold Refresh + tap Power .
    3. When your Chromebook starts up, release Refresh .
    https://support.google.com/chromebook/answer/3227606?hl=en