The laptop screen goes black suddenly and automatically while laptop still being on aspire 5

Ravi25Ravi25 Member Posts: 1 New User
I recently bought this acer aspire 5 and sometimes it restarts on its own and sometimes screen goes black while laptop still running. The screen flickers automatically then automatically reboot. I have already updated all the drivers and Windows update also check the virus issue but still the problem didn't solved. Please guide me how to solve this issue, because of this I have to faced many problems daily. Its brand new laptop.

FAQ & Answers

  • JackEJackE ACE Posts: 35,868 Trailblazer
    >>>I recently bought this acer aspire 5 >>>>>brand new laptop>>>

    Immediately return the laptop to the vendor/seller as defective. Don't delay. Do this now before the vendor's return merchandise authorization (RMA) period expires. Usually only a few weeks. Because warranty repair service will take longer and may involve shipping charges depending on your location.

    Jack E/NJ
  • EaswarEaswar Ally Posts: 6,729
    Hi @Ravi25,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • jcmolero71jcmolero71 Member Posts: 8

    Tinkerer

    I had a similar issue and also the report of the amd software it failed, I am not sure if this has to do but I had downgrade the bios to 1.08 then installed the 1.10 from acer, the problem was present, in the other hand I downgraded to 1.08 but I did left windows update the bios, it is working with no issues so far since (watching youtube and twitch)
  • jcmolero71jcmolero71 Member Posts: 8

    Tinkerer

    I had a similar issue and also the report of the amd software it failed, I am not sure if this has to do but I had downgrade the bios to 1.08 then installed the 1.10 from acer, the problem was present, in the other hand I downgraded to 1.08 but I did left windows update the bios, it is working with no issues so far since (watching youtube and twitch)
    forget what I said before... the issue came again, geez, now I don't now what to do
  • JackEJackE ACE Posts: 35,868 Trailblazer
    edited May 20
    Thanks for report.
    Jack E/NJ
  • jcmolero71jcmolero71 Member Posts: 8

    Tinkerer

    I had a similar issue and also the report of the amd software it failed, I am not sure if this has to do but I had downgrade the bios to 1.08 then installed the 1.10 from acer, the problem was present, in the other hand I downgraded to 1.08 but I did left windows update the bios, it is working with no issues so far since (watching youtube and twitch)
    forget what I said before... the issue came again, geez, now I don't now what to do
    Update: downgraded bios to 1.08 & updated to 1.10 with the Acer one (previously deleting the firmware driver in device manager)
    removed & cleaned the adrenaline 2022 (+chipset) uninstalling and running the cleaning utility, I left windows update put their drivers, installed the adrenaline 2020 + chipset from acer then updated them with the amd adrenaline 2022 (unchecking the factory reset and changed install to minimum) and chipset, after that played some hours of vrchat, ram 15 mins of burnintest software then I’ve watched some hours of twitch last night, I did a manual restart and resumed the twitch stream, no errors so far
  • jcmolero71jcmolero71 Member Posts: 8

    Tinkerer

    checkpoint: working normally, seems the problem has been the Radeon Wattman which is included in the complete install of Adrenaline, AMD says Radeon WattMan is not supported on APU Graphics or AMD Graphics that are preinstalled in OEM systems, so I assume it was conflicting before
  • jcmolero71jcmolero71 Member Posts: 8

    Tinkerer

    Issue kept coming sporadically using the AMD Display driver version 22.5.1, updated to 22.5.2 and got worse, after researching and testing drivers the one which is stable is the version 22.1.2 which is the last but one WHQL, from 22.2.1 the problem arises, and it seems related with a flickering problem in some video card models 
  • jcmolero71jcmolero71 Member Posts: 8

    Tinkerer

    Another update:
    sadly the 22.1.2 failed after a intensive test, so I had to investigate around then a latin guy in Youtube gave a solution: the latest stable driver is the 21.10.2 which is the second WHQL released for Windows 11, also I pondered about other brands using the same apu as mine and they point around this version just with some modifications, so I tested this and the latest chipset (which also found in the other brands's drivers), it is going completey stable, even if I run vrchat with video inside, 2 twitch streams at time and some more operations in browser, it works flawlessly. Also I noticed recently using other versions the executable application icons are seen as generic icons, as some icons in taskbar, only the original Acer and the 21.10.2 the icons show correctly.
    Now I'd lilke to share the link of the video and chipset drivers
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-21-10-2
    https://www.amd.com/en/support/chipsets/socket-fp5-mobile/amd-ryzen-and-athlon-mobile-chipset

    hope this helps everyone with this issue, I hope AMD resolves this driver conflict in the upcoming versions
  • JackEJackE ACE Posts: 35,868 Trailblazer
    >>>sadly the 22.1.2 failed >>>the latest stable driver is the 21.10.2>>>>it is going completely stable>>>it works flawlessly.>>>

    Thanks. Keep the bad, then good reports coming!  :)




    Jack E/NJ
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