Touchpad cursor disappears SP314-54N-54DB

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johnsmith19781
johnsmith19781 Member Posts: 14

Tinkerer

edited March 2022 in Swift and Spin Series
Hi There,
I have an acer spin 3, and every so often (sometimes after a few days sometimes a two or three week gap) the touchpad cursor disappears, i've checked all the touchpad drivers and the only thing that seems to bring it back is re-setting the laptop and re-installing windows which is very frustrating, does anybody know how to stop the touchpad cursor disappearing? Thanks

(Thread was edited to add model name to the title)


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  • brummyfan2
    brummyfan2 ACE Posts: 28,157 Trailblazer
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    Hi,
    Could you please post the full model name of the laptop, like SP3xx-xx
  • johnsmith19781
    johnsmith19781 Member Posts: 14

    Tinkerer

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    Hi There,
    I have an acer spin 3 model number  = SP314-54N-54DB and every so often (sometimes after a few days sometimes a two or three week gap) the touchpad cursor disappears, i've checked all the touchpad drivers and the only thing that seems to bring it back is re-setting the laptop and re-installing windows which is very frustrating, does anybody know how to stop the touchpad cursor disappearing? Thanks
    SP314-54N-54DB
  • johnsmith19781
    johnsmith19781 Member Posts: 14

    Tinkerer

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    laptop model number is SP314-54N-54DB
  • brummyfan2
    brummyfan2 ACE Posts: 28,157 Trailblazer
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    Hi,
    Go to Acer support site and download  Serial Driver, then go to Device Manager, expand System Devices and uninstall Intel Serial IO Host controller driver, install the downloaded driver and see whether it helps.
    Product Support | Acer United States

  • johnsmith19781
    johnsmith19781 Member Posts: 14

    Tinkerer

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    Hi Brummyfan2,

    Thanks for your reply, i've just tried to follow your instruction but when i get to the stage where you say uninstall the intel serial IO host i have three options do i uninstall all three? (i've posted a screenshot below)
  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    johnsmith19781

    Yes.  You can uninstall all the three options.    When you restart the computer it will automatically install the drivers. 


    If the cursor disappears, please follow the steps given below 

    Please look at the top row on your computer keyboard.   You can see the key f6 and f7.    One of the key will be having the hand symbol with fingers.    The key which shows the hand symbol with fingers is the touch pad key. 


    Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 
     
    Please look at the key f6 and f7 key on keyboard. You can see the hand symbol with fingers. That denotes the touchpad function key. On some models it will be on f6 and some models it will be on f7. So we need to use the right key depending upon the laptop model. If fn + f7 is not working then we have to use f7 alone to make it to work. On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button. On all new models, f7 key is used to enable and disable the touch pad.  If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once. If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key. It is used to enable or disable the touchpad..    

    After disabling and enabling the touchpad check how it is working.. 

    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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  • johnsmith19781
    johnsmith19781 Member Posts: 14

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    Hi William_Mk2

    I followed your post F7 is the touchpad button on my laptop but nothing worked, i then when onto the acer website to download all the relevant drivers but still nothing worked and i still have no touchpad cursor?
  • brummyfan2
    brummyfan2 ACE Posts: 28,157 Trailblazer
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    Hi William_Mk2

    I followed your post F7 is the touchpad button on my laptop but nothing worked, i then when onto the acer website to download all the relevant drivers but still nothing worked and i still have no touchpad cursor?
    Hi William_Mk2

    I followed your post F7 is the touchpad button on my laptop but nothing worked, i then when onto the acer website to download all the relevant drivers but still nothing worked and i still have no touchpad cursor?
    Hi,
    Go to Device Manager, expand Human Interface devices, Mice and other pointing devices and post the picture, right click HID compliant mouse and select Properties, move to Details tab, select Hardware IDs using dropdown arrow, post the picture of Value window as shown in my snip,thanks.

  • johnsmith19781
    johnsmith19781 Member Posts: 14

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    Hi Brummyfan2
    I've followed your instruction and added the screenshot below, also i don't know if it will help but three days ago i installed the free windows 11 update and as soon as it was installed the touchpad cursor re-appeared and was working fine for three days then today it has completely disappeared again.
  • brummyfan2
    brummyfan2 ACE Posts: 28,157 Trailblazer
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    Hi,
    You need to select Hardware IDs in Property window and post the Value window(compare with my snip in my previous post), so that I can see which touchpad you have, whether it's Synaptics or Elan.
    You can also right click I2C HID Device with yellow triangle warning sign and select update driver.
  • johnsmith19781
    johnsmith19781 Member Posts: 14

    Tinkerer

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    I tried to update the device with the yellow triangle and it said the best driver for your device is already installed
  • johnsmith19781
    johnsmith19781 Member Posts: 14

    Tinkerer

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    I just did a windows update and the touchpad cursor came back for around an hour and its just disappeared again i've just screenshotted the mouse hardware info again and its different to last time not sure if that info helps?


  • brummyfan2
    brummyfan2 ACE Posts: 28,157 Trailblazer
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    Right click this HID Device, uninstall the driver, reboot the laptop and see what happens.

  • johnsmith19781
    johnsmith19781 Member Posts: 14

    Tinkerer

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    I did that and the touchpad cursor re-appeared but was frozen and didn't move then around a minute later it completely vanished again. I checked the device manager and the 12C HID Device has re-appeared but it doesn't have the yellow triangle warning now.



  • Commodore_1995#
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    Try disconnecting the lithium battery and the touchpad connector:
    https://www.youtube.com/watch?v=Czyzc-LbBTY

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • johnsmith19781
    johnsmith19781 Member Posts: 14

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    Hi Egydiocioelho

    I tried that and still no luck  :(
  • Commodore_1995#
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    Is there any driver to update, optional updates

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • johnsmith19781
    johnsmith19781 Member Posts: 14

    Tinkerer

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    i've updated all the drivers and still no luck
  • Commodore_1995#
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    Did your laptop come with windows 10 or 11?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • johnsmith19781
    johnsmith19781 Member Posts: 14

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    Originally it was Windows 10 but i installed the free windows 11 upgrade