No audio device installed. Predator helios 300

timj7799
timj7799 Member Posts: 2 New User
Hi all, as stated above ive been having some audio issues. Ive spent 2 days going through all the options already listed as answers on this site and was hoping someone has a fresh idea.

The issue started a few days after updating to windows 11.

Any advice would be greatly appreciated.

Thanks in advance.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,975 Pathfinder
    @timj7799 can you show me the device manager screen?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • timj7799
    timj7799 Member Posts: 2 New User
    Here you go


  • Joe9844
    Joe9844 Member Posts: 583 Seasoned Specialist WiFi Icon
    "High Definition Audio Device" means you are using Microsoft's generic audio driver.

    Install your computer model's specific audio driver.
  • Easwar
    Easwar Member Posts: 6,726 Guru
    Hi @timj7799,

    Plz contact Microsoft tech support.