Acer Nitro 5 515 : Full black screen, except for a few lines on the top

Hi, I've been using an Acer Nitro 5 515 for a few months now, and I encountered some minor problems.
However, recently, a "minor" one, got more and more imoprtant : on specific situations, my screen goes fully black, except for a few working lines on the top of it.

I've encountered that problem on those situations :
- When the screen tries to display 144Hz
- When the PC boots (I'm unable to see the "Acer" Logo)
- In the BIOS (Which is the most problematic case)

Here's an image of my PC in the BIOS:

I haven't seen any similar posts online (many black screens, but no one that had those weird horizontal lines). Would someone have an idea on how to fix it ?

Thanks !

Accepted answers

JackE

Replace cable. Less than $20usd. Google "full model number" and "video cable" for vendors who ship to your location. Break inside cable insulation in hinge can't be seen. Common problem due to opening and closing the lid too much.

All comments

JackE

Do you see the same issue when HDMI out to a TV set or external monitor?

Namuu

JackE said:

Do you see the same issue when HDMI out to a TV set or external monitor?

No, I actually used an external monitor to switch the screen to 60Hz when it was black.
It only does it on the laptop's screen

JackE

OK, this suggests that the video cable connectors at the mainboard and base of the screen, and/or cable wires running through the hinge area are likely the issue. If you have a habit of opening and closing the lid too much, the wires sometime develop interminttent breaks due to constant flexing in the hinge area.

While it's relatively inexpensive to fix, the laptop must be opened to access the affected video cable components. If the laptop is still under warranty, you should arrange for Acer warrantu repair service.

OmegaPatrick

I have the same laptop, the screen only works when switch to 60Hz

Any update?

Commodore_1995#

@OmegaPatrick What is the exact model? Example AN515-55-58VH.

negahertzzz

Are there any updates on this? mine is also acting the same

Commodore_1995#

@negahertzzz What is the exact model? Example AN515-55-58VH.

Aniketd07

I'm facing the same issue
- When the screen tries to display 144Hz
- When the PC boots (I'm unable to see the "Acer" Logo)
- In the BIOS (Which is the most problematic case)

Namuu

Hello, a French peep told me it could be an "edp cable" problem, where it got damaged while opening / closing it.

Is there a soft way to fix it, or maybe is it something else?
I have two photos of the edp cable, and on one side the tape got cut, but I don't know if that's enough to cause a real issue.

It seems like it is a recurrent case with this laptop, hopefully we can find a good enough solution!

Namuu

Double update, we saw the front and the behind of the computer and the cable doesn't seem damaged (for what we saw, there's tape covering the connections)

JackE

Replace cable. Less than $20usd. Google "full model number" and "video cable" for vendors who ship to your location. Break inside cable insulation in hinge can't be seen. Common problem due to opening and closing the lid too much.

Aditya1234

Namuu said:

Hi, I've been using an Acer Nitro 5 515 for a few months now, and I encountered some minor problems.
However, recently, a "minor" one, got more and more imoprtant : on specific situations, my screen goes fully black, except for a few working lines on the top of it.

I've encountered that problem on those situations :
- When the screen tries to display 144Hz
- When the PC boots (I'm unable to see the "Acer" Logo)
- In the BIOS (Which is the most problematic case)

Here's an image of my PC in the BIOS:

I haven't seen any similar posts online (many black screens, but no one that had those weird horizontal lines). Would someone have an idea on how to fix it ?

Thanks !

Hey Namuu
lets connect, I'm facing the same issue, I have tried some fixes, lets discuss on it

Aditya1234

negahertzzz said:

Are there any updates on this? mine is also acting the same

Hey, Is the issue resolved, any update

yash22

Aditya1234 said:

Namuu said:

Hi, I've been using an Acer Nitro 5 515 for a few months now, and I encountered some minor problems.
However, recently, a "minor" one, got more and more imoprtant : on specific situations, my screen goes fully black, except for a few working lines on the top of it.

I've encountered that problem on those situations :
- When the screen tries to display 144Hz
- When the PC boots (I'm unable to see the "Acer" Logo)
- In the BIOS (Which is the most problematic case)

Here's an image of my PC in the BIOS:

I haven't seen any similar posts online (many black screens, but no one that had those weird horizontal lines). Would someone have an idea on how to fix it ?

Thanks !

Hey Namuu
lets connect, I'm facing the same issue, I have tried some fixes, lets discuss on it