HELIOS 300 model (NH.QB7EX.00C) not finding partition (SSD)

dustneo
dustneo Member Posts: 2 New User
edited March 2022 in Predator Laptops
Hello all!
I would appreciate if someone can help me, I just bought a new ACER HELIOS 300 free dos. model (NH.QB7EX.00C)
When I run windows 10 boot, there is no partition to be found! 
I have looked some previous answers and someone said that I need to change SATA settings to ACHI, but in new BIOS v1.08 I can't find it.
Thanks in advance.


Answers

  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer
    dustneo said:
    Hello all!
    I would appreciate if someone can help me, I just bought a new ACER HELIOS 300 free dos. model (NH.QB7EX.00C)
    When I run windows 10 boot, there is no partition to be found! 
    I have looked some previous answers and someone said that I need to change SATA settings to ACHI, but in new BIOS v1.08 I can't find it.
    Thanks in advance.

    Best Regards, 
    Leo

    This should not be happening with a new laptop and as your laptop is under warranty I would strongly suggest that you take it or send it back to Acer in your area for them to fix. Also the Predator Helios PH317-55 NH.QB7EX.00C last bios is the v1.11, and a "no bootable device found" means and can be a few things like your M.2 SSD boot drive is not properly connected or its faulty and its failing etc look at that link I've provided and take the appropriate steps to fix this problem first but don't open and/or try to do anything to the hardware that will void your warranty. 

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder
    @dustneo you can go to this site https://www.acer.com/ac/en/US/content/support-product/9032?b=1 and download the IRST driver. Extract it and put that folder into your Windows installation media. When the installation asks for the driver, locate that IRST folder and choose the driver. If everything is done correctly, you should see the SSD partition. 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!