Acer Nitro 5 AN515-54-728C Problem with battery

cecastillo2001

I've made a post about this before but the solutions didn't work. I've had a problem with my 7 months now. Whenever the laptop is under heavy use, it stops accepting charge. The charger will disconnect and run only on battery power. It happens with the exact same games and settings that I used to play them with. I originally thought it was because of the A/C adapter so I replaced it with a new one (same wattage as the one that came in the box, and also from the acer store, 180W) but the problem still persisted. I have tried different outlets. I've tried the battery recalibration multiple times. I've already reset the Microsoft AC Adapter and ACPI-Compliant control method battery drivers in Device Manager. Reset windows to factory settings and the problem still remains. The only thing left I think it could be is the battery? The wear level is at 29.0%. I'm not sure why this would make the laptop stop charging the battery when a lot of power is being used. The laptop is out of warranty. Has anyone ever had this same problem? I don't want to spend another 80$ on a battery for this laptop just for the problem to continue.

Image: https://us.v-cdn.net/6029997/uploads/editor/j9/kd702j61td4v.png

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AnhEZ28

@cecastillo2001 when you think it runs on battery mode, does the charge light turn off and the battery icon also lost the plug symbol?

cecastillo2001

AnhEZ28 said:

@cecastillo2001 when you think it runs on battery mode, does the charge light turn off and the battery icon also lost the plug symbol?

Yea it's like that, charging light will go from blue to orange. Both, charging light and turned on light will start flashing. Battery icon loses the plug symbol.

AnhEZ28

@cecastillo2001 both power and charge light blinking often means that the laptop does not receive enough power. If you still have a warranty for that charger that you have just bought, might consider contacting them to replace it again. Also, make sure the charger port doesn't have any corrosion or burn marks.

cecastillo2001

AnhEZ28 said:

@cecastillo2001 both power and charge light blinking often means that the laptop does not receive enough power. If you still have a warranty for that charger that you have just bought, might consider contacting them to replace it again. Also, make sure the charger port doesn't have any corrosion or burn marks.

I did, I have replaced the charger twice, I don't believe that to be the problem. I tried the original charger yesterday and it shocked me before I could connect it to the laptop. I believe the original one might have damaged the system but looking in the charger port I'm not sure if it is damaged or not. I have three chargers rated for 180W (original that doesnt work, the one I bought separately, and the replacement of that one I recieved when I thought the original problem was the a/c adapter). That's a picture I managed to take, I'm sorry for the bad quality. Does it look like it is damaged?

Image: https://us.v-cdn.net/6029997/uploads/editor/d0/jhnhsaxcfpq7.png

AnhEZ28

@cecastillo2001 that looks fine to me. Try plugging it in a different angle, like the cord can be going to the back of the laptop or another way and start the game.

cecastillo2001

AnhEZ28 said:

@cecastillo2001 that looks fine to me. Try plugging it in a different angle, like the cord can be going to the back of the laptop or another way and start the game.

I ordered a adapter connector since it was cheap I'm going to try it and see if that changes anything
if not I'll definitely have to try the battery.

AnhEZ28

@cecastillo2001 if you can disassemble the laptop, what about trying to reseat the battery cable?

cecastillo2001

AnhEZ28 said:

@cecastillo2001 if you can disassemble the laptop, what about trying to reseat the battery cable?

What do you mean reseting the battery cable? Like connecting and disconnecting the battery? I did that just yesterday when I was trying to check for any noticeable damage on the battery.

AnhEZ28

@cecastillo2001 I see. Just hopes that this problem will be the battery. If not you might have to take this to a specialist.

cecastillo2001

AnhEZ28 said:

@cecastillo2001 I see. Just hopes that this problem will be the battery. If not you might have to take this to a specialist.

It took a while for the AC port to arrive but I replaced it yesterday. It only did the beeping thing once for a second before it fixed itself. It doesn't seem to be doing it anymore. However, now my cpu is overheating when plugged in. Like 90 degrees Celsius when idle

cecastillo2001

Nevermind the problem is back. I installed battery bar and it shows an average discharge rate of 40,000 mW! I don't know what to do aside from try a different battery?

AnhEZ28

@cecastillo2001 90C when idle is abnormal. Try to clean the laptop first.

cecastillo2001

AnhEZ28 said:

@cecastillo2001 90C when idle is abnormal. Try to clean the laptop first.

I marked as answer by accident how do I remove? The fans I clean, I clean them every month. And I cleaned it while replacing the AC cable. Might need a repaste