Video Card Amd Ryze 5 Gateway gwtn156-5pr Error (code 43)

Good Afternoon.

I have a laptop model gwtn156-5pr, serial 1gwtn1565pr1e20l000281.

The Video Card drivers (AMD RADEON Vega 8) have error: Windows has stopped this device because it reported problems (code 43)

And I have installed the originals drivers, from different sources but the error continue.

What is the troubleshooting or how can I fix the problems?

Thank you
Good afternoon

Answers

  • agarcia11gateway
    agarcia11gateway Member Posts: 7 New User
    This is the error 
  • billsey
    billsey ACE Posts: 34,404 Trailblazer
    OK, that is one of the Gateway models built specifically for Walmart and Walmart is the correct venue for tech support. They should be able to get you a reload of the BIOS to get it working right again.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • agarcia11gateway
    agarcia11gateway Member Posts: 7 New User
    I'm in Venezuela and I can't travel to the USA right now.
    There should be some process, can you suggest me?

    Thanks