Acer helios 300 - PH315-53 graphics card not recognized anymore

bijuboi
bijuboi Member Posts: 28

Tinkerer

So I recently cleaned my fans of dust and then when I turned back on my laptop I realised that my GPU wasnt detected anymore and no game would start up or run at 10 fps. In addition to this in device manager its gone and I have an ! mark beside PCIe controller x16 1901. Would love some help with this since I have no idea if i am screwed or not.
«13

Answers

  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    Yes, the PCIe controller handles the nvidia chip. Did you perhaps also update any Intel or nvidia  graphics drivers recently?

    Jack E/NJ

  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    No the last Nvidia update was 2 weeks ago and nothing of intel
  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    An ACER-specific nvidia update? Or an nvidia-generic update?

    Jack E/NJ

  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    It was the specific NVIDIA game driver 
  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    Did it work after the update but before you cleaned it?

    Jack E/NJ

  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    Yes it worked after update only after I cleaned it and turned on the computer it stopped working.
  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    Open Control Panel. Search 'restore point'. Click 'create a restore point' in the left pane. If System Protection is turned on in the box that pops up, click the System Restore button. Click next. Do you see an automatic restore point with a date stamp after you updated the driver.

    Jack E/NJ

  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    All the restore points are unfortunately after I had finished cleaning the fans.
  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    OK. Double check DeviceManager again by checkmarking hidden device in the View tab. If it's still missing, download and install iobit's DriverBooster freeware to see if it can detect the chip and find an appropriate driver online.

    Jack E/NJ

  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    Not hidden and nothing related to NVIDIA in the DriverBooster at all
  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    What is your BIOS firmware version number?

    Jack E/NJ

  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    BIOS Version/Date Insyde Corp. V2.04, 20/08/2021
    SMBIOS Version 3.2


  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    >>>BIOS Version/Date Insyde Corp. V2.04, 20/08/2021>>>

    That looks like a factory install. Is this machine still under warranty?

    Jack E/NJ

  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    Nope it's past warranty for like 3 months now
  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    Did you allow Windows optional updates to change the  BIOS firmware?  Or did you download it from a some ACER link? What link?

    Jack E/NJ

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Cleaning fans doesn't usually make GPU disappear. Did you disconnect something else by mistake?
    Trying to do my best here - Your happy Predator owner =)!
  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    I have given the laptop into a PC service so I will see what the problem is.

  • I would have tried resetting the battery, before sending the laptop in for PC technical service.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • bijuboi
    bijuboi Member Posts: 28

    Tinkerer

    So apparently even the tech service couldnt figure out the problem with it :( 
  • JackE
    JackE ACE Posts: 44,894 Trailblazer
    Did you allow Windows optional updates to change the  BIOS firmware?  Or did you download it from a some ACER link? What link?

    Jack E/NJ