Why Won't The Battery Charge

812EDWARD
812EDWARD Member Posts: 1 New User
 Bought new replacement power cord. Laptop will come one but, the battery will not charge.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Probably have a bad battery. Search 'cmd' in Windows start menu. Right click command prompt. Click run as administrator. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity

    Jack E/NJ

  • what is the exact model? example an515-55-58vh.
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @812EDWARD,

    Are you getting any light indication when charger is connected. Did you try with different charger.