Random Screen/display flicker on Nitro 5 AN515-57.

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ebainar
ebainar Member Posts: 3 New User
I bought a laptop these days, its model that I have is AN515-57.
There are times that the screen would flicker randomly(Just feel like some one press key Fn+F6 two times, screen off then on). Because it's a new laptop, I wish to know it's a hareware or software problem.
I have already tried:
1. Operating system Windows 10 and 11 both, no use.
2. Turn off sleep and hibnate screen, no use.
3. Upgrade drivers from https://www.acer.com.cn/service-support.html , no use.
4. Microsoft PowerToys Awake, no use.

any advice you could give would be much appreciated.


Answers

  • William_mk2
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    ebainar

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.    Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

    If it is a software issue try the following the steps..

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • ebainar
    ebainar Member Posts: 3 New User
    edited February 2022
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    Thank you very much for your reply so quickly.
    I adjusted the screen refresh rate from 165Hz to 60Hz, continue observation.....
    By the way what is the screen refresh rate when stay on the bios?


  • ebainar
    ebainar Member Posts: 3 New User
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    Sorry, its model that I have is AN517-54.
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi @ebainar,

    Is the issue occurs in BIOS page.