SF314-43 New Swift 3 Laptop - Unable to use microphone

MelMoma
MelMoma Member Posts: 2 New User
Hello, I recently purchased a new Swift 3 laptop and to my frustration, the microphone does not work. The speakers are fine though. I discovered this issue when I set up zoom and nobody could hear me. Can someone advice me what to do. I went to Acer website and downloaded the drivers Audio_Realtek_6.0.9143.1_W10x64_A and the Audio Console_Realtek_1.25.247.0_W10x64_A, installed both of them but microphone still does not work. 

Please kindly help. Thanks. 

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