x34 Stuck pixel fix?

DOOMS

Are there any known success stories of people using pixel fix videos or programs like jscreenfix.com to fix dead or stuck pixels?

I have a x34p with a pretty solid amount of dead pixels about 5 inches from the right on the top of the screen in a vertical line. Left my pc idle for about 15 mins and just came back to a line of dead and/or stuck pixels. 

Figured it was worth the shot in the dark before trying to dive into doing a warranty claim.

JackE

Known success stories? There are only anecdotal claims that the kaleidoscopic psychedelic videos work. I have my doubts.

Before you try to make a claim, better read this PixelPolicy link.

If you're still not sure it qualifies for a claim, please try to post a phone photo showing  the area with the pretty solid amount of dead pixels. We'll give you our guess.

DOOMS

JackE said:

Known success stories? There are only anecdotal claims that the kaleidoscopic psychedelic videos work. I have my doubts.

Before you try to make a claim, better read this PixelPolicy link.

If you're still not sure it qualifies for a claim, please try to post a phone photo showing  the area with the pretty solid amount of dead pixels. We'll give you our guess.

I'm going to upload some better pictures in a few minutes but this is what I have at the moment https://imgur.com/a/TbAZ6bM

DOOMS

DOOMS said:

JackE said:

Known success stories? There are only anecdotal claims that the kaleidoscopic psychedelic videos work. I have my doubts.

Before you try to make a claim, better read this PixelPolicy link.

If you're still not sure it qualifies for a claim, please try to post a phone photo showing  the area with the pretty solid amount of dead pixels. We'll give you our guess.

I'm going to upload some better pictures in a few minutes but this is what I have at the moment https://imgur.com/a/TbAZ6bM

Here is more photos over a white background, this specifically happened after the monitor went to sleep and when I came back to wake it up it was just there.

 https://imgur.com/a/cwKCddv

JackE

The image below seems to show the same line issue in the first set of pix. I can't tell if the moiré-like pattern is just an artifact of the curvature & cam angle? If you can actually see a moiré  live, then I'd hafta guess that the screen might've gotten hit with something or other in that area? A ball? A cat? 

DOOMS

JackE said:

The image below seems to show the same line issue in the first set of pix. I can't tell if the moiré-like pattern is just an artifact of the curvature & cam angle? If you can actually see a moiré  live, then I'd hafta guess that the screen might've gotten hit with something or other in that area? A ball? A cat? 

It is just the curvature and cam angle making those show I would assume as they are not visible to the eye off of photos

JackE

What input port are you using? HDMI or DP? Can your PC output to both to see if the line is still there?

Easwar

Hi @DOOMS,

Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

JackE

What input port are you using? HDMI or DP? Can your PC output to both to see if the line is still there?