x34 Stuck pixel fix?

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DOOMS
DOOMS Member Posts: 4 New User
Are there any known success stories of people using pixel fix videos or programs like jscreenfix.com to fix dead or stuck pixels?

I have a x34p with a pretty solid amount of dead pixels about 5 inches from the right on the top of the screen in a vertical line. Left my pc idle for about 15 mins and just came back to a line of dead and/or stuck pixels. 

Figured it was worth the shot in the dark before trying to dive into doing a warranty claim.



Answers

  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    Known success stories? There are only anecdotal claims that the kaleidoscopic psychedelic videos work. I have my doubts.

    Before you try to make a claim, better read this PixelPolicy link.

    If you're still not sure it qualifies for a claim, please try to post a phone photo showing  the area with the pretty solid amount of dead pixels. We'll give you our guess. :)

    Jack E/NJ

  • DOOMS
    DOOMS Member Posts: 4 New User
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    JackE said:
    Known success stories? There are only anecdotal claims that the kaleidoscopic psychedelic videos work. I have my doubts.

    Before you try to make a claim, better read this PixelPolicy link.

    If you're still not sure it qualifies for a claim, please try to post a phone photo showing  the area with the pretty solid amount of dead pixels. We'll give you our guess. :)
    I'm going to upload some better pictures in a few minutes but this is what I have at the moment https://imgur.com/a/TbAZ6bM
  • DOOMS
    DOOMS Member Posts: 4 New User
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    DOOMS said:
    JackE said:
    Known success stories? There are only anecdotal claims that the kaleidoscopic psychedelic videos work. I have my doubts.

    Before you try to make a claim, better read this PixelPolicy link.

    If you're still not sure it qualifies for a claim, please try to post a phone photo showing  the area with the pretty solid amount of dead pixels. We'll give you our guess. :)
    I'm going to upload some better pictures in a few minutes but this is what I have at the moment https://imgur.com/a/TbAZ6bM
    Here is more photos over a white background, this specifically happened after the monitor went to sleep and when I came back to wake it up it was just there.

     https://imgur.com/a/cwKCddv
  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    The image below seems to show the same line issue in the first set of pix. I can't tell if the moiré-like pattern is just an artifact of the curvature & cam angle? If you can actually see a moiré  live, then I'd hafta guess that the screen might've gotten hit with something or other in that area? A ball? A cat? 





    Jack E/NJ

  • DOOMS
    DOOMS Member Posts: 4 New User
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    JackE said:
    The image below seems to show the same line issue in the first set of pix. I can't tell if the moiré-like pattern is just an artifact of the curvature & cam angle? If you can actually see a moiré  live, then I'd hafta guess that the screen might've gotten hit with something or other in that area? A ball? A cat? 





    It is just the curvature and cam angle making those show I would assume as they are not visible to the eye off of photos
  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    What input port are you using? HDMI or DP? Can your PC output to both to see if the line is still there?

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi @DOOMS,

    Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    What input port are you using? HDMI or DP? Can your PC output to both to see if the line is still there?

    Jack E/NJ