Acer Helios 500 in water. (Keyboard/Speaker issues)

DWPIPPEN
DWPIPPEN Member Posts: 1 New User
edited February 2022 in Predator Laptops
Long story short...  accidentally knocked over a shaker bottle full of water onto my 2017 Acer Helios 500. 

I moved as fast as I could to dry it off, put it in front of a fan, and then later opened her up and used some canned air to clean her out and ensure there wasn't any moisture still in the hardware.
Luckily everything seems to be in working order, except some minor issues. My keyboard backlighting no longer works (the power logo and battery/network sections still do), the predator macro keys don't function at all, and for some reason my speakers aren't working either. The speakers being particularly strange because they do still make the Acer logo sound when booting up. I'm mediocre at best when troubleshooting these kinds of issues and thought I'd reach out here for help.

All things considered I'm extremely lucky to still have a functioning laptop, but I'd appreciate any insight on possible fixes for my keyboard backlighting/speaker system. Thanks in advance. 

{Thread was edited to add model name to the title}

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited February 2022
    @DWPIPPEN

    I understand somebody accidentally knocked over a shaker bottle full of water onto your 2017 Acer Helios 500. 

    I am really sorry for the inconvenience.   

    I understand you say  " keyboard backlighting no longer works (the power logo and battery/network sections still do), the predator macro keys don't function at all, and for some reason speakers aren't working either " after water was dropped onto the laptop. 

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

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