Acer E5-576G-50ZQ not shutdown completely

sampathbubu
sampathbubu Member Posts: 2 New User
Hello my Acer E5-576G-50ZQ optain memery laptop sometimes not shutdown completely. After click shutdown oprion it desplay will off and laptop have still working. can not do anything and must long press power button and turn off..

as well as while working, if off the desplay, it will not on desplay again with button click or touch pad touchs. in that times also want to power off using power button..

What is the problem and how can I slove this problem?

Thanks

Best Answer

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Answer ✓
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' in the next pane. Scroll down and uncheck the box for 'fast startup'.

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Answer ✓
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' in the next pane. Scroll down and uncheck the box for 'fast startup'.

    Jack E/NJ

  • sampathbubu
    sampathbubu Member Posts: 2 New User
    Okay.. thanks. I changed the settings and I will see.. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @sampathbubu,

    If your laptop won't shut down, you need to reset power plan settings to default by doing the following: Open Control Panel and go to Power Options. Locate your current power plan and click Change plan settings next to it. Click on Change advanced power settings.