Why can't I install Nitrosense on An715-51?

Daweii
Daweii Member Posts: 4 New User
When I try to install Nitrosense from the An715-51 product support page, there is a popup that says this computer is not supported even though I have the correct model.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,725 Trailblazer
    edited February 2022
    Hi,
    Open the extracted folder, open Nitrosense v3.1 folder, right click APPXBUNDLE file and select "Run as Admin", then try the Setup.


  • Daweii
    Daweii Member Posts: 4 New User
    For some reason there is no option to run it as an administrator for me.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Daweii,

    May I know the full model name of your unit.

  • brummyfan2
    brummyfan2 ACE Posts: 28,725 Trailblazer
    edited February 2022
    Daweii said:
    For some reason there is no option to run it as an administrator for me.
    Sorry, it was my fault, right click and select "Install", if you don't see it, click more options then click Install. The picture is only an example and it's for different model hence the file looks different.

  • Daweii
    Daweii Member Posts: 4 New User
    Easwar said:
    Hi @Daweii,

    May I know the full model name of your unit.

    An-715-51-70tg
  • Daweii
    Daweii Member Posts: 4 New User
    Daweii said:
    For some reason there is no option to run it as an administrator for me.
    Sorry, it was my fault, right click and select "Install", if you don't see it, click more options then click Install. The picture is only an example and it's for different model hence the file looks different.

    It still says that my  computer is not supported after I click install and try to use the setup.