Acer Aspire E5-571G shows black screen after Acer logo

I_am_minahil
I_am_minahil Member Posts: 1 New User

I have been on windows 10 for 10 months now. Yesterday, I turned my laptop off and back on, it showed the ACER logo then entered a black screen with Just the mouse cursor.

I attempted to go into safe mode but i still got the same black screen. I have tried to input the password blindly but it doesn't seem like the laptop is taking any input. I have projected it to a television via the HDMI but got the same display as laptop.

I have even refreshed it. I have held down the power button for several seconds while the battery and charger are removed.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @I_am_minahil,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​