my mouse quit working when i unplug & replug the usb, I get "USB device not recognized -Nitro 5

oldusty
oldusty Member Posts: 1 New User
edited January 2022 in Nitro Gaming

replaced usb mouse, and still get same response. When plugging the USB into my Nitro 5 laptop, I get USB device not recognized. The last USB device you connected to this computer malfunctioned and windows does not recognize it.  Guess I threw away a good mouse..anyway now my new mouse gets the same error. What do I do?

(​//Edited the content to add model name)

Answers

  • Lifee
    Lifee Member Posts: 7

    Tinkerer

    Has this USB port ever worked? If you plug in other USB, does it work or not?
    There isn't much troubleshooting u could do but,
    1) Reinstall USB drivers
    2) Update windows and BIOS
    3) Factory Reset
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @oldusty,

    Disable the touchpad in the laptop and connect the USB mouse.