Windows 10 black screen and fan on after shut down/sleep and won't restart - Swift SF314-57G

mb87

My Acer Swift SF314-57G laptop is running windows 10 Home 20H2. It regularly won't shut down (via start -> Power -> Shutdown) or go to sleep (either via Start -> Power -> Sleep or by shutting the lid, which is set to put the computer to Hibernate in the power settings). Instead of shutting down/going to sleep, the screen goes black but the fan stays on. In this state, it's also not possible to reawaken the computer. It remains stuck in this half on/half off state unable to either sleep/shut down or start up again. This can last for hours until either a) the battery runs out or b) I long press on the power button or c) I use a pin to press the reset button. Any work that was open is also lost in this state. How can I fix this problem?

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akhukumfilislam

Weird. If this is windows installation problem, you can either reinstall or reset. Otherwise, going to the nearest support center might help.

billsey

That sounds like you have an app running that doesn't do well with sleep modes. Try booting in safe mode then test to verify everything works as expected. If so then we will likely want to use msconfig.exe to gradually enable apps one at a time until it breaks again.