an515 4 touchpad intermittently freezing every 30sec or so

TomMelbourne

iv'e been having trouble with my nitro since I purchased it, first nitrosense now my touchpad.

Every 30 seconds or so, more if going between windows the cursor appear to freeze and won't respond. Sometimes hitting alt tab works, but not all the time.

Any ideas?

THanks 

Thread was edited to add model name to the title

StevenGen

TomMelbourne said:

iv'e been having trouble with my nitro since I purchased it, first nitrosense now my touchpad.

Every 30 seconds or so, more if going between windows the cursor appear to freeze and won't respond. Sometimes hitting alt tab works, but not all the time.

Any ideas?

THanks 

I don’t know what Nitro you have as you haven’t told us the model number? But with most Nitro’s the touchpad can be removed and replaced so check your connections where the touchpad connects to the motherboard as there could a problem there, see captions below for how to remove/replace the touchpad and the touchpad Acer part numbers for the AN515-55. Also as shown below to take the touchpad out you have to release the latches and disconnect the touchpad FFC from the mainboard and touchpad connectors. Then remove the touchpad FFC, so check all that and if its connected properly or the cables pins are faulty in any way?

AN515-55 touchpad removal/install and part numbers

William_mk2

TomMelbourne

Please try the basic steps first.   We need to disable and enable the touchpad.


If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

 

Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

After disabling and enabling the touchpad check how it is working.. 

If it is still not working 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers - Install the i/o drivers first and then install the touch pad driver 

 

Easwar

Hi @TomMelbourne,

May I know the full model name of your unit.

TomMelbourne

an515 45 r7ee  its brand new, 5900hx rtx3080 

Easwar

Hi @TomMelbourne,

Plz post the keyboard pic here.