My Acer Nitro 5 laptop will not turn on I’ve tried different methods to on but still not working

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kingflame
kingflame Member Posts: 1 New User
edited November 2022 in Nitro Gaming
I’ve had this laptop for around a year and a half. Today I was playing on it, and I left it on for about. 20 minutes or so. When I came back, the whole laptop was off. I’ve tried to press the power button or hold it, tried different outlets to use for my charger, and none of that has worked. What should I do?

[Edited the thread to add issue detail]

Answers

  • William_mk2
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    @kingflame


    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  



    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 

     

    It should work fine.. 


    Click on "Like" if you find my answer useful 

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    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi @kingflame,

    Are you getting any light indication when charger is connected.
  • Psogani
    Psogani Member Posts: 2 New User
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    Had the same problem found the battery drain pin and it worked!

    Thanks @William_mk2

  • BenSM
    BenSM Member Posts: 1 New User
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    Hi,

    My Nitro5 will not turn on. Left it powered on and plugged to the charger last night. This morning, it's turned off with the charger still plugged. The battery indicator is not lit up.

    Tried the suggestions on this thread but doesn't work. My unit has a built-in battery but can't find any battery reset pinhole.

    Are there any other troubleshooting steps I can try aside from opening the unit?

  • Afaq7867
    Afaq7867 Member Posts: 4 New User
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    I have the same problem, and my light indicator while charger is connected is blue

  • Julian0922
    Julian0922 Member Posts: 5

    Tinkerer

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    Ja, same here, like with Easwar and BenSM, Nitro 5, blue light on, does not start, does not charge obviously (used second charger, same issue), and happened over night.

    And now the hustle with the battery….no pin hole/reset, have to unscrew the entire back. Bit "yikey" for a 1000+bucks laptop whilst working with a different manufacturer work-laptop for years now, time to replace it, which is permanent on and I never had a battery issue…..IF it is a battery issue.

  • RenanWP
    RenanWP Member Posts: 1 New User
    edited January 20
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    If none of the suggestions above worked, It is likely a keyboard short circuit/issue (I suppose you tested your memories and hard drives). A small water drop can damage this device Years after the event. The main problem is to test whether or not you suffer from this problem, because It is necessary to remove the keyboard and turn the computer on, but the power button is built into the keyboard. It is a terrible design choice. An information technology technician can make this test and then replace the faulty keyboard. It is not a cheap repair let me say it