I can't access a few websites. - chromebook Spin 311

cpetitclerc73
cpetitclerc73 Member Posts: 1 New User
edited January 2022 in Chromebooks
I just bought the Acer chromebook Spin 311 at Costco (Dec 2021). Recently I can't access a few websites.
EG https://www.ctv.ca/
The message says "Looks like you are using an unsupported browser or operating system. Please visit our FAQ page for more information."

Any ideas why?
FYI: I have updated the Chromebook to the latest version. 

​//Edited the content to add model name.   ​

Answers

  • cpetitclerc73


    Please try to use the same website on a different computer or device like ipad, mobile and check..


    Try to take your chromebook to a different hot spot and check.   Try to take it to your friend's or neighbours house and check it by connecting it to a different wifi. 


    Step 1 

    Open chrome 
    click on 3 dots on the top right corner 
    click on Help - about Google chrome
    It will update your chrome


    Step 2 

    Try to do a chrome reset on your chromebook   
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Close the chrome and open it  It should work fine..

     

    If it is still not working..


    Step 3 

     

    We need to do a power wash on your chrome book. 

    Restart the chromebook.

    On the login screen please don’t type the password.

    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once

    It will show “Reset this pc”

    Click on power wash and continue..

    Please understand it will clear the local and user settings..

    Please complete the final setup..

    Connnect to wifi and type the wifi password

    Login to chromebook with your regular password

    It should work fine ..


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  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    According to the FAQ you link, there is no support for Chromebooks. You may be able to get around that by installing the Android app from the Google Play Store, but I wouldn't be surprised if that has glitches.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Another option would be to spoof your UA, 99% of the time for streaming it works fine as its just HTML5! Chrome is chrome across any device, only thing which may be a drag is if its a bit choppy

    https://www.aboutchromebooks.com/how-to/how-to-spoof-your-chromebook-user-agent-for-sites-that-dont-support-chrome-os/