Can't hear when connect to bluetooh headphone Swift 3

Alyn
Alyn Member Posts: 3 New User
edited January 2022 in Swift and Spin Series
Hiii i recently bought a Acer Swift 3 laptop. But it have problem with the bluetooh headphones, when i play youtube video, i can't hear on my headphone. i can hear at this laptop only. but when i plug the headset, the realtek audio console will show and i change to speaker out and i can hear the sound through headset. but when i connect the bluetooh headphone, the realtek audio console don't show up and i hear the video through laptop only. not on heaphone. but when i test the audio on setting, i cant hear it clearly on my headphone. Is there a setting that i can make to make it change automatically when connect? 

Thread was edited to add model name to the title


Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    On the start bar, does it let you select the headphones as the output device? In sound settings you should be able to set it as the default device, and then it will swap over when available if the headset supports it
  • Alyn
    Alyn Member Posts: 3 New User
    it does not appear anything when i connect to bluetooth. And i already set as this headphone to default. Nothing happen.😭😭😭
  • Alyn
    Alyn Member Posts: 3 New User
    hi just want to inform, it solved. I just update audio driver from acer. hehe. thank you for your help
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    If you right click the volume icon and head to sounds, do the Bluetooth headphones appear in the pop up as an output device? If they don't it suggests there may be a driver needed for them 

    If they do you should be able to right click and set the amount to route via them,  you could try temporarily disabling the inbuilt speakers in the sounds menu to see if it swaps to the Bluetooth output 

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