swift 3 won’t turn on

hi! i bought my acer swift 3 on 2018. it works nicely without any problem until now. but since last month, i have some trouble in turning on the laptop. there were multiple times that the laptop wont just turn on. i did the press the power button for 30s and press it again for the first time and it worked. then when it happened for the second time, i tried the step before but it wont open so i tried the power drain method and it worked. this had happened multiple times already and fortunately it worked. but today, when i want to turn on the laptop, it wont turn on. i tried the power drain method many times already but it still wont turn on. the charging is ok bcs when i plug in the charger, the battery changed from orange (charging) to blue (charged). i think the power button is problem. so what should i do?

Accepted answers

Easwar

Hi @qiqish,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/MY/content/highpoint-service-network

OR book the unit for repair service,

https://www.acer.com/ac/en/MY/content/support

All comments

William_mk2

qiqish

I am really sorry for the inconvenience.. Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

Try windows x

go to device manager
expand Battery
right click on all the items below battery – uninstall
Restart the computer

It should work fine..

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )